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Hi all, I've been searching this forum for about 4 hours trying all the solutions I can find. But all of this effort is to no avail. I cannot get the software to detect the controller no matter what I do. The fans work, as do the LED's. But i have no option to do anything in the software. The mobile application does bring up my desktop, and the Razer Synapse software both show it as well. I have an ASUS Prime Z270AR motherboard with an I5 7600K. Any help would be appreciated. Edit: I have the Thermaltake Pure Plus 12 three pack with controller.
Hey Everybody, The long and short of it: RMA'd the control box, dealing with the same issues (pictured). What I've tried: -Connecting to every USB port: directly on mobo, case front panel, and back of mobo. I restarted my comp each time I tried a new usb port. On the attached image, bottom right corner, I do see system Temp/IP address (removed) as well as all of my system specs after clicking the "Info" icon... -The mobile app (via usb cable) can connect, however can't make any changes. -Several versions of the Riing Software: 1.1.3, 1.1.2., and 2.1.5. Some didn't load, some presented the same error code pictured, some got past the error code however can't make changes. -I've tried installing the Riing software w/o the control box powered/connected to mobo, CCleaner'd any registry errors, restarted - no luck. -I've tried connecting the control box to another computer, Surface Pro, same issues. (Fresh install of Windows, yesterday) (BIOS and drivers updated today, details below) I do have an available RGB header on my mobo. Is it possible to bypass the control box and just use the software I'm currently using for mobo and cpu (Ryzen Spire)? Open to all suggestions. My Specs: -MOBO GA-AB350N (BIOS:F6a, most current) -USB Drivers updated via "AMD Software" (ver: 16.50.2601) -Ryzen 7 1700 -Zotac 1080ti -Windows 10 Home x64 (10.0.16299, Build 16299)