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I can't get my thermaltake riing plus 14 to connect to the software. I think it's my fan controller but thermaltake won't get back to me. The controller and fans came with my veiw 37 and tt riing plus RGB software won't recognize the fan controller. Please help. I attached a picture of the exact fan control I have. My set up is Msi gaming plus x470 motherboard Ryzen 5 2600x