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Found 8 results

  1. Hey there, I've messaged the support before, but I didn't get an answer and since I saw some people being helped here I decided to submit my request again. For about 2 years I've owned my Poseidon Z with blue switches now and was really satisfied with its simplicity and its looks. But since some time more and more keys dont work properly anymore. The most annoying (and the worst one) is the "." (dot), which often either doesn't register or registers twice, but never does what it's supposed to do; return exactly one character. Same goes for other keys as well such as the "?" (questionmark
  2. Hello everyone, I have a Poseidon Z mechanical keyboard and it will frequently output a keystroke multiple times. What I mean is, if I were to hit the T key, for example, exactly one time, it should output a 't', but instead it will output 'tt','ttt','tttt'. This happens for multiple keys. Is there any way to fix this? I tried sending an email to info@thermaltake.com per instructions for the warranty, but I am unsure how long it will take for them to reply. Thanks
  3. I have 2 sets of the Riing Plus fans and absolutely love them. Look amazing! However, one of my six fans looks slow. Under light I can see shadow of fans spinning whereas the others I cant' tell that there is blades spinning. (does that make sense?) The software says it is running at 80% speed, like all the others, but why does it look different? I'm wondering if I can replace one fan? I spent $35/fan and don't want to have a faulty one in the system. Any feedback would help. btw, they are spinning at ~1250rpm so I can't take a photo to show you. But with human eye I can see the shado
  4. So I've had this keyboard for nearly a year now ( bought it mid january last year ) and i am in love with it. I use it to play Multiple games including cs go and it has been a flawless keyboard for such a long time. I have ran into 2 issues with this keyboard recently and they are very VERY bad issues when playing CS:GO Issue Number 1 : I've had this problem for quite some time now, but I've been trying to avoid it as much as possible which is a hard thing to do. The "G" key will be pressed once, and it would end up registering as 2 presses instead of one. In CS:GO, the G key is used to dr
  5. Cheers, I just want to dive right into the problem here. I bought the TTesports' Talon mouse about 2 months ago (in April 2017) and after a few days i realized that the mousewheel is somewhat broken. Everytime I click it, it seems to trigger multiple clicks instead of just one. It may seem like a superficial problem, but I got into the habit of opening links as new tabs and closing tabs in a browser by clicking the mousewheel. Opening (or closing) 3-7 tabs at once is not very convenient in my opinion. The problem is that I already tried to contact the Support twice (via the technical support a
  6. Hi there, I owned a Ttesport poseidon Z blue switch mechanical keyboard as a gift from my cousin. Unfortunately he dont have the receipt of purchase as he lost it somewhere. My question is, since Ttesport provide a 5 years warranty for the keyboard, is it possible if we claim the warranty according to the date of release of the keyboard(printed under the keyboard) instead of the date of purchase(in the receipt)? Im asking because I ever claim warranty for Toshiba products without the receipt but they will follow the release date of the product under the product label. Please hel
  7. i purchased my mouse in 2 february 2015 but now it starts disconnecting everytime i move the mouse so please help me how to claim warranty. i attached my bill theronmouseinvoice.pdf
  8. Hi! I have read the warranty conditions and I have a question to clarify things up. Just wondering if warranty provided with Thermaltake products are global? i.e. I'm planning to purchase a Tt eSports Poseidon keyboard from Taiwan. Will be I able to still claim warranty if I am back in Australia? Thanks for the help!
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