fireswordman Posted July 21, 2015 Report Posted July 21, 2015 Hi I Have a problem with my meka G-Unit, I was updating the firmware and it crashed, so now the PC doesn't recognize the Keyboard, I guess It's a brick so I would like to know if there is a recovery mode or some other way to re-flash it. I tried formating the computer and connecting the keyboard to another computer without succes. Thanks for your time. nataGomb and Josephliz 2 Quote
Guest Tt Josh Posted July 22, 2015 Report Posted July 22, 2015 Hi I Have a problem with my meka G-Unit, I was updating the firmware and it crashed, so now the PC doesn't recognize the Keyboard, I guess It's a brick so I would like to know if there is a recovery mode or some other way to re-flash it. I tried formating the computer and connecting the keyboard to another computer without succes. Thanks for your time. Did you try to uninstall the software? Try to uninstall the firmware and reinstall. Also restart your computer after installation. Quote
fireswordman Posted July 22, 2015 Author Report Posted July 22, 2015 The problem is that because the firmware update stoped halfway, the firmware update program doesn't recognize the keyboard as conected so I can't reinstall it. and the software doesn't run because the keyboard "isn't connected" Quote
Guest Tt Josh Posted July 23, 2015 Report Posted July 23, 2015 The problem is that because the firmware update stoped halfway, the firmware update program doesn't recognize the keyboard as conected so I can't reinstall it. and the software doesn't run because the keyboard "isn't connected" Which country are you from? We will get our local to assist you further. Quote
fireswordman Posted July 23, 2015 Author Report Posted July 23, 2015 Which country are you from? We will get our local to assist you further. Im from spain. But there is no any command or something like this to resset the keyboard? Quote
Guest Tt Josh Posted July 23, 2015 Report Posted July 23, 2015 Im from spain. But there is no any command or something like this to resset the keyboard? Unfortunately, we are unable to reset the keyboard, the only way is to try to update the firmware again. Please contact our customer support at support@thermaltake.de if the issue still cannot be resolved. Quote
fireswordman Posted September 17, 2015 Author Report Posted September 17, 2015 Hi first sorry if my english is bad. The day that you answered me I sent a e-mail to this direccion support@thermaltake.de waited like till august passed but I didnt received a reply. 1 week ago i resended the e-mail to the same direccion but there is still no answer and i dont know what to do cause my keyboard is still not working. What could I do? Thx for your time and im sorry for the inconvenience Quote
Guest Tt Josh Posted September 18, 2015 Report Posted September 18, 2015 Hi first sorry if my english is bad. The day that you answered me I sent a e-mail to this direccion support@thermaltake.de waited like till august passed but I didnt received a reply. 1 week ago i resended the e-mail to the same direccion but there is still no answer and i dont know what to do cause my keyboard is still not working. What could I do? Thx for your time and im sorry for the inconvenience please provide me the email address you used to send the email out. I'll inform the customer support for you manually. Quote
fireswordman Posted September 18, 2015 Author Report Posted September 18, 2015 i sended to you a pribate message with th e-mail Quote
Guest Tt Josh Posted September 18, 2015 Report Posted September 18, 2015 Ok I will check that for you Quote
fireswordman Posted September 18, 2015 Author Report Posted September 18, 2015 thank you a lot im so sad cause I like too much this keyboard and I cant use it :S Quote
Guest Tt Josh Posted September 18, 2015 Report Posted September 18, 2015 Issue has been escalated to the customer support Quote
fireswordman Posted September 18, 2015 Author Report Posted September 18, 2015 okey ill be glad if you could say me if you get any answer or something if its not a problem of course ^^ Quote
cerealeater666 Posted December 2, 2015 Report Posted December 2, 2015 hello, I have the exactly same problem described by fireswordman. I have submitted a ticket 2 days past but i still got no respond yet. I also have tried the suggested troubleshoot as above many times like uninstalling/ reinstalling the software or firmware but since my pc cant detect the keyboard anymore, the uninstalling/ reinstalling of software is useless. If I can get some answers or responds, It will be awesome! Quote
Guest Tt Josh Posted December 2, 2015 Report Posted December 2, 2015 hello, I have the exactly same problem described by fireswordman. I have submitted a ticket 2 days past but i still got no respond yet. I also have tried the suggested troubleshoot as above many times like uninstalling/ reinstalling the software or firmware but since my pc cant detect the keyboard anymore, the uninstalling/ reinstalling of software is useless. If I can get some answers or responds, It will be awesome! Hi. where are you located? and did you try with plugging into another USB port? Quote
fireswordman Posted April 7, 2017 Author Report Posted April 7, 2017 I know that is very very late to give a reponse but I readhow to resurrect it you need another meka g- unit o iluminated version and then you need to plug the one that works open de drivers and then switch with the broken one and the pc will install the software again. im sorry for my bad english i hope that this will help someone with a problem like this, it took me long time to read this solution since i get the problem. and it was to late for me also when a read it Quote
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