Xoloticat Posted August 3, 2015 Report Posted August 3, 2015 the R key on the keyboard has not always worked properly since the day I got the keyboard. I always just assumed it was me learning the keyboard, but after well over 5? months with the keyboard I am positive that the switch may be broken. I have tried removing the key cap and putting it on as well as using compressed air. Josephliz 1 Quote
Guest Tt Josh Posted August 3, 2015 Report Posted August 3, 2015 the R key on the keyboard has not always worked properly since the day I got the keyboard. I always just assumed it was me learning the keyboard, but after well over 5? months with the keyboard I am positive that the switch may be broken. I have tried removing the key cap and putting it on as well as using compressed air. Hey Xoloticat, which country are you from? We'll get our local staff to assist you further. Xoloticat 1 Quote
Xoloticat Posted August 3, 2015 Author Report Posted August 3, 2015 Hey Xoloticat, which country are you from? We'll get our local staff to assist you further. USA, live in california Quote
Xoloticat Posted August 3, 2015 Author Report Posted August 3, 2015 It seems like I am having similar issues to the individual in this thread. http://community.thermaltake.com/index.php?/topic/1158-tt-esports-poseidon-intermittently-typing-m-twice/ Quote
Guest Tt Josh Posted August 4, 2015 Report Posted August 4, 2015 It seems like I am having similar issues to the individual in this thread. http://community.thermaltake.com/index.php?/topic/1158-tt-esports-poseidon-intermittently-typing-m-twice/ Please contact our customer support, they will assist you on the issue, Thermaltake USA Customer Service Email: ttsupport@thermaltakeusa.com Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (P.S.T) Quote
bogdan Posted October 13, 2016 Report Posted October 13, 2016 Unfortunately it seems that my Poseidon Z illuminated is also affected with this double-stroke issue. As far as I can see at least four keys do not work correctly. How can this be solved? I am from Poland. Thank you and best regards. Quote
Tt David Posted October 14, 2016 Report Posted October 14, 2016 Unfortunately it seems that my Poseidon Z illuminated is also affected with this double-stroke issue. As far as I can see at least four keys do not work correctly. How can this be solved? I am from Poland. Thank you and best regards. Please contact our customer service here: http://my.ttesports.com/csWarranty.aspx Quote
bogdan Posted October 27, 2016 Report Posted October 27, 2016 Almost four working days have passed and I got no word from your customer service. So what's next? :-) Quote
Tt David Posted October 28, 2016 Report Posted October 28, 2016 Almost four working days have passed and I got no word from your customer service. So what's next? :-) Hi Bogdan, Where are you from? You can email to: USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Mexico : Por Email: apoyotecnico@thermaltakeusa.com Por Telefono: 01-800-823-2606 En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T) Brazil: suporte@thermaltakebr.com Asia: cs2@thermaltake.com Europe: support@thermaltake.de Quote
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