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Blacx 5G Duet Drive Docking Station Disconnecting


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Running Windows 8.1, I have an issue with the STU022U BlackX 5g Duet docking station disconnecting overnight while downloads are running.  I have my computer setup to not sleep or hibernate ANYTHING including USB. Drives are Seagate 3 TB.  Work fine except that when I check downloads running overnight, they keep going into a state where the drive is not available and terminate.

 

Is there something with docking station I can tweak or update?  Thank you!

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I have two of these docks, only the one keeps going offline on me.  No power save features are on that I am aware of.  I have to shut the dock off and turn back on for it be recognized again.  The other dock stays up.  Already replaced this dock once for similar reasons. 

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Apparently  no one has any ideas here.  I am guessing at this point the dock is bad ..... again.  This will be the third one I'll be getting in to try!  The second dock unit stays up and is solid.  I've also had to replace the USB cable that came with it.  That allowed the device to be recognized, but now it doesn't up.  The USB cable out of the box didn't even allow the device to be recognized.

 

Very, very, frustrated.  I'll be calling support again today.  I just want them to work as advertised!

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  • 10 months later...

Apparently  no one has any ideas here.  I am guessing at this point the dock is bad ..... again.  This will be the third one I'll be getting in to try!  The second dock unit stays up and is solid.  I've also had to replace the USB cable that came with it.  That allowed the device to be recognized, but now it doesn't up.  The USB cable out of the box didn't even allow the device to be recognized.

 

Very, very, frustrated.  I'll be calling support again today.  I just want them to work as advertised!

Im thinking of buying one of these but now I AM NOT SURE

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  • 2 years later...

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