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no controller found pure plus 12 rgb fans


Kevin Winston
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hello its giving me a error saying no controller found i have disconnected and reconnected everything i have the controller hooked to psu and a connector to my fans and motherboard connected to controller through usb c to my mother board on usb connectors 

my motherboard its a asus prime h270 plus 

SN. my first problem with the fans where the werent turning on the fan was going but leds were not  fixed that problem so not my leds turn on but they are a little bit late on start up

also  here a screenshot of software

 

image.thumb.png.ceec1fe458637ffa5aa1e52ce161c378.png

 

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