Riing Trio 12 RGB Controller - USB disconnects/reconnects

[rkwhite61]

Just purchased the  Riing Trio 12 RGB TT Premium Edition fans and I'm having a problem with the controller constantly disconnecting and reconnecting from the USB bus. It is only happening while I'm in a game and happens multiple times at every sitting. It's very annoying and causes the game to momentarily hang during the disconnect/reconnect activity.  Has anyone else experienced this? What can I do to resolve the issue? TIA

[TT Hank]

Dear rkwhite61,

Sorry for the late reply. 

Regarding the controller disconnection issue, maybe you could try re-connect the cables which is connected to the controller. If the problem keep occurs, please contact our customers service for controller RMA. https://support.thermaltake.com/RMA_Agreement.aspx

Thank you for your time and patience.