Dear Riadul,
The Intel 13th Gen and 14th Gen CPUs will automatically overclock when operating, therefore it is normal when the CPU temperature reaches 96-97 degrees Celcius when installed with our TOUGHLIQUID 360mm CPU Cooler. If the CPU Cooler is not capable of handling the CPU heat, then the temperature of the CPU will ultimately hit the temperature wall of 100 degrees Celcius and then automatically downclocking. In conclusion, your TOUGHLIQUID 360 CPU Cooler is still capable of handling your current Intel Core i7-14700KF at hand.
Regarding the software issue, we recommend downloading the latest version of TT RGB PLUS V2.1.5 and trying again.
If you have further queries, please feel free to contact us.