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Toughliquid ultra 240 not cooling


UnbornGrandma

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I purchased a Thermaltake toughliquid ultra 240mm about a year and a half ago and it usually sits around 39c-49c but it recently has jumped up to 60c-70c and with a load on it its around 80c-90c I opened up the bios to check on it and it says the AIO pump N/A how do I fix this? is my pump bad and I need to purchase a new one? 

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Dear UnbornGrandma, 

First, could you please try to reconnect the AIO pump cable to the motherboard? The pump does not operate well in these circumstances. 

If the problem still occurs after re-connecting the AIO pump cable, then the AIO pump might be malfunctioning. You could replace the product through our RMA Service. https://support.thermaltake.com/RMA_Agreement.aspx

Thank you! 

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