Thermaltake TH360 V2 LCD not being detected

[Brohlik]

=======================System=======================

[8]:Virtual Memory Committed = 9145

[8]:Virtual Memory Available = 39920

[8]:Virtual Memory Load = 18.6

[8]:Physical Memory Used = 5937

[8]:Physical Memory Available = 26744

[8]:Physical Memory Load = 18.1

=======================CPU [#0]: AMD Ryzen 7 5800X3D=======================

[1]:Core 0 VID = 1.24375

[5]:Core 0 Clock (perf #1/1) = 4450

[6]:Core 0 T0 Usage = 15.7724

[8]:Core 0 Ratio = 44.5

[1]:Core 1 VID = 1.24375

[5]:Core 1 Clock (perf #4/5) = 4450

[6]:Core 0 T1 Usage = 7.55816

[8]:Core 1 Ratio = 44.5

[1]:Core 2 VID = 1.24375

[5]:Core 2 Clock (perf #1/2) = 4450

[6]:Core 1 T0 Usage = 4.20742

[8]:Core 2 Ratio = 44.5

[1]:Core 3 VID = 1.24375

[5]:Core 3 Clock (perf #5/6) = 3560

[6]:Core 1 T1 Usage = 1.36653

[8]:Core 3 Ratio = 35.6

[1]:Core 4 VID = 1.2625

[5]:Core 4 Clock (perf #2/3) = 4450

[6]:Core 2 T0 Usage = 17.0838

[8]:Core 4 Ratio = 44.5

[1]:Core 5 VID = 1.2625

[5]:Core 5 Clock (perf #6/7) = 3560

[6]:Core 2 T1 Usage = 8.59259

[8]:Core 5 Ratio = 35.6

[1]:Core 6 VID = 1.25

[5]:Core 6 Clock (perf #3/4) = 4450

[6]:Core 3 T0 Usage = 0.67645

[8]:Core 6 Ratio = 44.5

[1]:Core 7 VID = 1.25

[5]:Core 7 Clock (perf #7/8) = 3560

[6]:Core 3 T1 Usage = 1.57444

[8]:Core 7 Ratio = 35.6

[5]:Bus Clock = 100

[6]:Core 4 T0 Usage = 18.7421

[6]:Core 4 T1 Usage = 3.61532

[6]:Core 5 T0 Usage = 0.71123

[6]:Core 5 T1 Usage = 0.50535

[6]:Core 6 T0 Usage = 5.3685

[6]:Core 6 T1 Usage = 3.3377

[6]:Core 7 T0 Usage = 2.17173

[6]:Core 7 T1 Usage = 0.59369

[6]:Max CPU/Thread Usage = 18.7421

[6]:Total CPU Usage = 5.74234

[5]:Core 0 T0 Effective Clock = 925.118

[5]:Core 0 T1 Effective Clock = 307.328

[6]:Core 0 T0 Utility = 18.8128

[5]:Core 1 T0 Effective Clock = 177.195

[6]:Core 0 T1 Utility = 8.75634

[5]:Core 1 T1 Effective Clock = 48.5362

[6]:Core 1 T0 Utility = 5.10791

[5]:Core 2 T0 Effective Clock = 728.604

[6]:Core 1 T1 Utility = 1.33372

[5]:Core 2 T1 Effective Clock = 331.872

[6]:Core 2 T0 Utility = 20.9682

[5]:Core 3 T0 Effective Clock = 22.0235

[6]:Core 2 T1 Utility = 9.65836

[5]:Core 3 T1 Effective Clock = 56.9566

[6]:Core 3 T0 Utility = 0.595292

[5]:Core 4 T0 Effective Clock = 888.288

[6]:Core 3 T1 Utility = 1.65619

[5]:Core 4 T1 Effective Clock = 140.452

[6]:Core 4 T0 Utility = 25.137

[5]:Core 5 T0 Effective Clock = 22.8298

[6]:Core 4 T1 Utility = 3.88053

=======================CPU [#0]: AMD Ryzen 7 5800X3D: C-State Residency=======================

[6]:Core 0 C0 Residency = 19.8114

[6]:Core 1 C0 Residency = 7.12857

[6]:Core 2 C0 Residency = 19.53

[6]:Core 3 C0 Residency = 2.12

[6]:Core 4 C0 Residency = 100

[6]:Core 5 C0 Residency = 0.810001

[6]:Core 6 C0 Residency = 15.8243

[6]:Core 7 C0 Residency = 0.941429

[6]:Core 0 C1 Residency = 80.1886

[6]:Core 1 C1 Residency = 92.8714

[6]:Core 2 C1 Residency = 80.47

[6]:Core 3 C1 Residency = 3.63429

[6]:Core 5 C1 Residency = 4.50857

[6]:Core 6 C1 Residency = 84.1757

[6]:Core 7 C1 Residency = 99.0586

[6]:Core 7 C1 Residency = 96.885

=======================Memory Timings=======================

[5]:Memory Clock = 1600

[8]:Memory Clock Ratio = 16

[8]:Tcas = 22

[8]:Trcd = 22

[8]:Trp = 22

[8]:Tras = 52

[8]:Trc = 74

[8]:Trfc = 560

[8]:Command Rate = 1

=======================CPU [#0]: AMD Ryzen 7 5800X3D: Enhanced=======================

[0]:CPU (Tctl/Tdie) = 42.875

[1]:CPU Core Voltage (SVI2 TFN) = 1.24375

[3]:CPU Core Current (SVI2 TFN) = 18.2353

[4]:CPU Package Power = 57.4252

[5]:Infinity Fabric Clock (FCLK) = 1600

[6]:CPU PPT Limit = 29.4941

[7]:Thermal Throttling (HTC) = 0

[1]:SoC Voltage (SVI2 TFN) = 0.99375

[3]:SoC Current (SVI2 TFN) = 5.35294

[4]:Core 0 Power = 4.77669

[5]:Memory Controller Clock (UCLK) = 1600

[6]:CPU TDC Limit = 18.0701

[7]:Thermal Throttling (PROCHOT CPU) = 0

[1]:CPU Core VID (Effective) = 1.25625

[3]:CPU TDC = 17.1666

[4]:Core 1 Power = 1.22198

[7]:Thermal Throttling (PROCHOT EXT) = 0

[0]:CPU Die (average) = 43.4005

[3]:CPU EDC = 28.369

[4]:Core 2 Power = 2.67304

[6]:CPU EDC Limit = 20.2636

[4]:Core 3 Power = 0.976667

[5]:L3 Cache (CCD1) = 4449.98

[4]:Core 4 Power = 1.61773

[4]:Core 5 Power = 0.140834

[4]:Core 6 Power = 2.40313

[8]:DRAM Read Bandwidth = 0.346112

[0]:CPU CCD1 (Tdie) = 40.5

[4]:Core 7 Power = 2.09617

[8]:DRAM Write Bandwidth = 0.115712

[4]:CPU Core Power (SVI2 TFN) = 23.136

[4]:CPU SoC Power (SVI2 TFN) = 5.35294

[4]:Core+SoC Power (SVI2 TFN) = 28.489

[6]:Thermal Limit = 48.2228

[8]:Average Active Core Count = 1.94655

[4]:CPU PPT = 41.8817

[6]:Power Reporting Deviation (Accuracy) = 110.361

[5]:Frequency Limit - Global = 4450

=======================ASUS PRIME X570-PRO (Nuvoton NCT6798D)=======================

[0]:Motherboard = 24

[1]:Vcore = 1.128

[1]:+5V = 5.02

[2]:CPU = 751

[1]:AVSB = 3.376

[2]:Chassis2 = 274

[0]:Temp3 = 24

[1]:3VCC = 3.312

[1]:+12V = 11.98

[1]:VIN8 = 1.024

[2]:W_PUMP+ = 1516

[0]:CPU (Weighted Value) = 24

[1]:VIN4 = 1

[0]:CPU Package = 43

[1]:3VSB = 3.376

[0]:CPU = 31

[1]:VBAT = 3.328

[0]:Temp9 = 24

[1]:VTT = 1.808

[1]:VIN5 = 1.024

[0]:TSI0 (CPU) = 43

[1]:VIN6 = 0.992

[1]:VIN2 = 1.032

[0]:TSI1 (PCH) = 57

[1]:VIN3 = 0.992

[1]:VIN7 = 1.016

[1]:VIN9 = 1.024

[1]:VHIF = 3.312

=======================ASUS PRIME X570-PRO (AMD X570)=======================

[0]:Chipset = 57.5

=======================ASUS PRIME X570-PRO (Richtek RT8894A/ASP1106)=======================

[1]:VDD Voltage = 1.08125

[3]:VDD Current = 7.76471

[1]:NB Voltage = 1.0125

[3]:NB Current = 9.17647

=======================ASUS EC=======================

[2]:Chipset Fan = 951

=======================GPU [#0]: NVIDIA GeForce RTX 4060=======================

[0]:GPU Temperature = 46.6953

[1]:GPU Core Voltage = 0.87

[4]:GPU Power (Total) = 55.211

[5]:GPU Clock = 315

[6]:GPU Core Load = 39

[6]:GPU Memory Controller Load = 15

[4]:GPU Core (NVVDD) Input Power (sum) = 7.711

[6]:GPU Video Engine Load = 1

[5]:GPU Memory Clock = 1250.25

[0]:GPU Hot Spot Temperature = 53.875

[5]:GPU Video Clock = 1440

[5]:GPU Effective Clock = 315.712

[4]:GPU Misc0 Input Power (est) = 47.496

[6]:GPU Memory Usage = 20.1481

[6]:GPU D3D Usage = 25.612

[6]:GPU Video Decode 0 Usage = 1.36594

[7]:Performance Limit - Power = 0

[7]:Performance Limit - Thermal = 0

[7]:Performance Limit - Reliability Voltage = 0

[4]:GPU Input PP Source Power (sum) = 47.5

[7]:Performance Limit - Max Operating Voltage = 0

[7]:Performance Limit - Utilization = 1

[7]:Performance Limit - SLI GPUBoost Sync = 0

[4]:GPU Core (NVVDD) Output Power = 10.729

[4]:GPU Core (NVVDD) Output Power = 7.71144

=======================Network: Intel Wi-Fi 6E AX210 160MHz=======================

[8]:Total DL = 1.27075

[8]:Total UP = 0.303158

[8]:Current DL rate = 0.147461

[8]:Current UP rate = 0.227539

=======================Network: Intel I211AT Copper (Pearsonville) Network Adapter=======================

=======================Windows Hardware Errors (WHEA)=======================

============MEMORY Data==============

============MEMORY Index====0==========

Manuf:A-DATA Technology

PartNr:AX4U32008G16A-BW50

Size:8192

Type:DDR4 SDRAM

Type2:Unbuffered DIMM (UDIMM)

Speed:1600

============MEMORY Index====1==========

Manuf:A-DATA Technology

PartNr:AX4U32008G16A-BW50

Size:8192

Type:DDR4 SDRAM

Type2:Unbuffered DIMM (UDIMM)

Speed:1600

============MEMORY Index====2==========

Manuf:A-DATA Technology

PartNr:AX4U32008G16A-BW50

Size:8192

Type:DDR4 SDRAM

Type2:Unbuffered DIMM (UDIMM)

Speed:1600

============MEMORY Index====3==========

Manuf:A-DATA Technology

PartNr:AX4U32008G16A-BW50

Size:8192

Type:DDR4 SDRAM

Type2:Unbuffered DIMM (UDIMM)

Speed:1600

============PC Data==============

Chipset:AMD X570 (Bixby)

Memory Type:

Memory Channel:2

Memory Tcas:22

Memory Clock:1600

Memory Trcd:22

Memory Trp:22

Memory Tras:52

============TT USB Data==============

VID[9802], PID[9020]:

serial_number:

interface_number:0

path:\\?\hid#vid_264a&pid_233c&mi_00#a&651b081&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}

--------------------------------------------------------

VID[9802], PID[9020]:

serial_number:

interface_number:1

path:\\?\hid#vid_264a&pid_233c&mi_01#a&cde6bbd&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}

--------------------------------------------------------

============TT USB Data End==============

============OUTPUT ALL KEYWORD==============

[1] +12V = 11.98

[1] +5V = 5.02

[1] 3VCC = 3.312

[1] 3VSB = 3.376

[1] AVSB = 3.376

[8] Average Active Core Count = 1.8687

[5] Bus Clock = 100

[0] CPU = 38

[0] CPU (Tctl/Tdie) = 51.875

[0] CPU (Weighted Value) = 25

[0] CPU CCD1 (Tdie) = 42.5

[3] CPU Core Current (SVI2 TFN) = 18.8431

[4] CPU Core Power (SVI2 TFN) = 23.4362

[1] CPU Core VID (Effective) = 1.275

[1] CPU Core Voltage (SVI2 TFN) = 1.25625

[0] CPU Die (average) = 47.0011

[3] CPU EDC = 26.0998

[6] CPU EDC Limit = 18.6427

[4] CPU PPT = 44.5141

[6] CPU PPT Limit = 31.348

[0] CPU Package = 51

[4] CPU Package Power = 51.8261

[4] CPU SoC Power (SVI2 TFN) = 5.35294

[3] CPU TDC = 19.2944

[6] CPU TDC Limit = 20.3099

[2] Chassis2 = 269

[0] Chipset = 57

[2] Chipset Fan = 492

[8] Command Rate = 1

[6] Core 0 C0 Residency = 100

[6] Core 0 C1 Residency = 26.77

[5] Core 0 Clock (perf #1/1) = 4450

[4] Core 0 Power = 5.26455

[8] Core 0 Ratio = 44.5

[5] Core 0 T0 Effective Clock = 2127.84

[6] Core 0 T0 Usage = 14.2367

[6] Core 0 T0 Utility = 17.3439

[5] Core 0 T1 Effective Clock = 1625.1

[6] Core 0 T1 Usage = 36.8252

[6] Core 0 T1 Utility = 47.2954

[1] Core 0 VID = 1.24375

[6] Core 1 C0 Residency = 8.32

[6] Core 1 C1 Residency = 91.68

[5] Core 1 Clock (perf #4/5) = 4450

[4] Core 1 Power = 1.55814

[8] Core 1 Ratio = 44.5

[5] Core 1 T0 Effective Clock = 196.81

[6] Core 1 T0 Usage = 4.73963

[6] Core 1 T0 Utility = 5.63902

[5] Core 1 T1 Effective Clock = 148.969

[6] Core 1 T1 Usage = 3.74463

[6] Core 1 T1 Utility = 4.24101

[1] Core 1 VID = 1.26875

[6] Core 2 C0 Residency = 33.45

[6] Core 2 C1 Residency = 66.55

[5] Core 2 Clock (perf #1/2) = 4450

[4] Core 2 Power = 5.96675

[8] Core 2 Ratio = 44.5

[5] Core 2 T0 Effective Clock = 588.252

[6] Core 2 T0 Usage = 13.8201

[6] Core 2 T0 Utility = 16.7734

[5] Core 2 T1 Effective Clock = 1124.07

[6] Core 2 T1 Usage = 25.8623

[6] Core 2 T1 Utility = 32.7689

[1] Core 2 VID = 1.26875

[6] Core 3 C0 Residency = 5.50001

[6] Core 3 C1 Residency = 7.28

[5] Core 3 Clock (perf #5/6) = 3560

[4] Core 3 Power = 0.843404

[8] Core 3 Ratio = 35.6

[5] Core 3 T0 Effective Clock = 87.8912

[6] Core 3 T0 Usage = 2.20504

[6] Core 3 T0 Utility = 2.49716

[5] Core 3 T1 Effective Clock = 269.955

[6] Core 3 T1 Usage = 6.45988

[6] Core 3 T1 Utility = 7.90955

[1] Core 3 VID = 1.26875

[6] Core 4 C0 Residency = 8.28

[6] Core 4 C1 Residency = 91.72

[5] Core 4 Clock (perf #2/3) = 4450

[4] Core 4 Power = 1.92004

[8] Core 4 Ratio = 44.5

[5] Core 4 T0 Effective Clock = 323.738

[6] Core 4 T0 Usage = 7.81077

[6] Core 4 T0 Utility = 9.15037

[5] Core 4 T1 Effective Clock = 818.227

[6] Core 4 T1 Usage = 18.9968

[6] Core 4 T1 Utility = 23.7373

[1] Core 4 VID = 1.26875

[6] Core 5 C0 Residency = 5.41

[6] Core 5 C1 Residency = 14.09

[5] Core 5 Clock (perf #6/7) = 3560

[4] Core 5 Power = 3.78905

[8] Core 5 Ratio = 35.6

[5] Core 5 T0 Effective Clock = 63.4257

[6] Core 5 T0 Usage = 1.66135

[6] Core 5 T1 Usage = 1.06305

[1] Core 5 VID = 1.26875

[6] Core 6 C0 Residency = 4.87

[6] Core 6 C1 Residency = 95.13

[5] Core 6 Clock (perf #3/4) = 3560

[4] Core 6 Power = 1.84525

[8] Core 6 Ratio = 35.6

[6] Core 6 T0 Usage = 4.48979

[6] Core 6 T1 Usage = 10.1997

[1] Core 6 VID = 1.26875

[6] Core 7 C0 Residency = 4.83

[6] Core 7 C1 Residency = 95.36

[5] Core 7 Clock (perf #7/8) = 3560

[4] Core 7 Power = 1.39687

[8] Core 7 Ratio = 35.6

[6] Core 7 T0 Usage = 2.87413

[6] Core 7 T1 Usage = 2.14008

[1] Core 7 VID = 1.26875

[4] Core+SoC Power (SVI2 TFN) = 28.7891

[8] Current DL rate = 27.8181

[8] Current UP rate = 8.44965

[8] DRAM Read Bandwidth = 0.546816

[8] DRAM Write Bandwidth = 3.10374

[5] Frequency Limit - Global = 4450

[5] GPU Clock = 375

[4] GPU Core (NVVDD) Input Power (sum) = 6.314

[4] GPU Core (NVVDD) Output Power = 6.31359

[6] GPU Core Load = 33

[1] GPU Core Voltage = 0.875

[6] GPU D3D Usage = 22.5005

[5] GPU Effective Clock = 336.082

[0] GPU Hot Spot Temperature = 52.6563

[4] GPU Input PP Source Power (sum) = 47.5

[5] GPU Memory Clock = 1250.25

[6] GPU Memory Controller Load = 15

[6] GPU Memory Usage = 19.8715

[4] GPU Misc0 Input Power (est) = 47.496

[4] GPU Power (Total) = 53.814

[0] GPU Temperature = 45.6914

[5] GPU Video Clock = 1440

[6] GPU Video Decode 0 Usage = 0.992793

[6] GPU Video Engine Load = 1

[5] Infinity Fabric Clock (FCLK) = 1600

[5] L3 Cache (CCD1) = 4450.02

[6] Max CPU/Thread Usage = 36.8252

[5] Memory Clock = 1600

[8] Memory Clock Ratio = 16

[5] Memory Controller Clock (UCLK) = 1600

[0] Motherboard = 25

[3] NB Current = 9.17647

[1] NB Voltage = 1.0125

[7] Performance Limit - Max Operating Voltage = 0

[7] Performance Limit - Power = 0

[7] Performance Limit - Reliability Voltage = 0

[7] Performance Limit - SLI GPUBoost Sync = 0

[7] Performance Limit - Thermal = 0

[7] Performance Limit - Utilization = 1

[8] Physical Memory Available = 26751

[8] Physical Memory Load = 18.1

[8] Physical Memory Used = 5930

[6] Power Reporting Deviation (Accuracy) = 114.51

[3] SoC Current (SVI2 TFN) = 5.35294

[1] SoC Voltage (SVI2 TFN) = 1

[0] TSI0 (CPU) = 51

[0] TSI1 (PCH) = 57

[8] Tcas = 22

[0] Temp3 = 25

[0] Temp9 = 25

[6] Thermal Limit = 52.2235

[7] Thermal Throttling (HTC) = 0

[7] Thermal Throttling (PROCHOT CPU) = 0

[7] Thermal Throttling (PROCHOT EXT) = 0

[6] Total CPU Usage = 9.82057

[8] Total DL = 1.22166

[8] Total UP = 0.28553

[8] Tras = 52

[8] Trc = 74

[8] Trcd = 22

[8] Trfc = 560

[8] Trp = 22

[1] VBAT = 3.328

[3] VDD Current = 7.76471

[1] VDD Voltage = 1.08125

[1] VHIF = 3.312

[1] VIN2 = 1.032

[1] VIN3 = 0.992

[1] VIN4 = 1

[1] VIN5 = 1.024

[1] VIN6 = 0.992

[1] VIN7 = 1.016

[1] VIN8 = 1.024

[1] VIN9 = 1.024

[1] VTT = 1.808

[1] Vcore = 1.232

[8] Virtual Memory Available = 39917

[8] Virtual Memory Committed = 9148

[8] Virtual Memory Load = 18.6

[2] W_PUMP+ = 1534

============OUTPUT ALL KEYWORD END==============

This is my my Info log for the Thermaltake software, The lcd is not being detected and if it does itll be for like 30 seconds and then just disappear off the software. Its totally random when it shows up also, also checked my device manager and nothing out of the ordinary (was getting error of faulty connector for a minute but never got it again) Ive tried troubleshooting for a day or two and cant think of anything else. Ordered a new MB USB header to micro usb so im hoping thats the problem, Ill keep everyone updated on that end but if im missing something or have something messed up please let me know, thank you 

[Brohlik]

Just tried two new cables and still no luck! Thermaltake really taking the L rn. Ima give it a day or two hoping something changes for some reason (highly doubt it 😕) and if not im just going to return it and never look back on thermaltake. Cooler does amazing at keeping my 5800x3d cool but im not gonna spend 50-70 extra dollars for an LCD that doesnt even work, ROFL. Again, sad to have to return it because its a good looking aio and does a good job cooling wise. 

[Bl4ckH4wk]

Welcome to the club

I have 2 ultra for return and a TH 360 v2 installed,none of them recognized by TT software....