Poseiden Z blue switch Illuminated - issues

[jbwelch17]

So I have had this keyboard for about 6 months and it just recently started not recognizing certain keys. Other keys it is entering twice or more off of one key press. Other keys may be delayed in being registered. Anyone else experienced this? It seem like this started a few weeks after installing Windows 10 but my specific keyboard doesn't have any drivers associated with it. Do I need to update some software or what?

 

Seriously, this is the first time I ever sprung for a nicer keyboard and now it is sitting in its box while I use a spare I had to buy from Wal-Mart for $12. It is working fine by the way. Would love to hear there is a simple solution to this so I can get back to Fallout with my, supposedly, nice mechanical keyboard.   

[Guest Tt Josh]

So I have had this keyboard for about 6 months and it just recently started not recognizing certain keys. Other keys it is entering twice or more off of one key press. Other keys may be delayed in being registered. Anyone else experienced this? It seem like this started a few weeks after installing Windows 10 but my specific keyboard doesn't have any drivers associated with it. Do I need to update some software or what?

 

Seriously, this is the first time I ever sprung for a nicer keyboard and now it is sitting in its box while I use a spare I had to buy from Wal-Mart for $12. It is working fine by the way. Would love to hear there is a simple solution to this so I can get back to Fallout with my, supposedly, nice mechanical keyboard.   

Hi jbwelch17, please send an email to our US branch and our support will assist you further on the keyboard.

 

Here's the info:

 

Email: ttsupport@thermaltakeusa.com

Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (P.S.T)

[peds82]

Same thing is happening to me. I've been using this keyboard for over a year now, but some keys aren't registering while some are registering as double presses. I'm from the Philippines if this matters. 

[Tt David]

Could you please contact our exclusive distributor:  NANOTEC

Website:http://www.nanotec.com.ph/

 

or email to our customer service: 

cs2@thermaltake.com.tw

[justinsl]

Same issue! I bought this keyboard in 2014 and had it replaced once already in 2015, now I'm facing the same problem! It's a great  keyboardd until it staarts getting faulty, which happens aaabout a year or so. I bought it from the USA bt I'm now in Indonesia. Any tips? I've emaailed TT and messaged them on fb, no response SEND HELP

[Tt David]

Same issue! I bought this keyboard in 2014 and had it replaced once already in 2015, now I'm facing the same problem! It's a great  keyboardd until it staarts getting faulty, which happens aaabout a year or so. I bought it from the USA bt I'm now in Indonesia. Any tips? I've emaailed TT and messaged them on fb, no response SEND HELP

Please contact our customer service here : http://my.ttesports.com/csWarranty.aspx