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Challenger prime problem


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this is this third time I have typed this thanks to your godforsaken website layout (You must enter a post., YEAH I DID), but that's beside the point. I got my son a challenger prime for Christmas and now the keyboard violently squeaks whenever it's pressed. He says it is getting really annoying. if there's anything I can do to stop this happening if you could tell me it would be great. Cheers, a really frustrated customer. 

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