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Dear Tt eSPORTS Support Team,
 
I have tried several times to install the Tt eSPORTS software from your website, including the Ventus X 1.1 software, Command Center, 1.08 and Command Center 1.020 but sadly to no avail.
 
Each time it becomes stuck on Preparing to install... and freezes the installer until I get the error Setup Launcher Unicode has stopped working.
When checking my %TEMP% folder I see the Setup files but can't seem to find any error logs.
 
I found out that this issue is caused due to the use of an old version of InstallShield that Flexa no longer supports, which was actually broken by Windows Update a few months ago.

 

Windows Error Log

Version=1
EventType=APPCRASH
EventTime=131106007287443463
ReportType=2
Consent=1
UploadTime=131106007288063498
ReportIdentifier=4dee0d12-342b-11e6-83c8-ac220b501df6
IntegratorReportIdentifier=4dee0d11-342b-11e6-83c8-ac220b501df6
WOW64=1
Response.BucketId=853398040
Response.BucketTable=25
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Tt eSPORTS Command Center V1.020.exe
Sig[1].Name=Application Version
Sig[1].Value=1.20.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=51a6de48
Sig[3].Name=Fault Module Name
Sig[3].Value=ISSetup.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=20.0.0.376
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=51a6cc59
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=00038a86
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.1
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1043
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\Users\Gemini\Downloads\tt esports command center v1.020\Tt eSPORTS Command Center V1.020.exe
UI[3]=Setup Launcher Unicode has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Users\Gemini\Downloads\tt esports command center v1.020\Tt eSPORTS Command Center V1.020.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\VERSION.dll
LoadedModule[5]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[6]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d\COMCTL32.dll
LoadedModule[7]=C:\Windows\syswow64\GDI32.dll
LoadedModule[8]=C:\Windows\syswow64\USER32.dll
LoadedModule[9]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[10]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[11]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[12]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[13]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[14]=C:\Windows\syswow64\LPK.dll
LoadedModule[15]=C:\Windows\syswow64\USP10.dll
LoadedModule[16]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[17]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[18]=C:\Windows\syswow64\ole32.dll
LoadedModule[19]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[20]=C:\Windows\system32\IMM32.DLL
LoadedModule[21]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[22]=C:\Windows\system32\uxtheme.dll
LoadedModule[23]=C:\PROGRA~2\RAPTRI~1\Raptr\ltc_help32-112298.dll
LoadedModule[24]=C:\Windows\syswow64\WINTRUST.dll
LoadedModule[25]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[26]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[27]=C:\Windows\system32\ntmarta.dll
LoadedModule[28]=C:\Windows\syswow64\WLDAP32.dll
LoadedModule[29]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[30]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[31]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[32]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[33]=C:\Windows\system32\propsys.dll
LoadedModule[34]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[35]=C:\Windows\system32\rsaenh.dll
LoadedModule[36]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[37]=C:\Windows\system32\mssprxy.dll
LoadedModule[38]=C:\Windows\system32\dwmapi.dll
LoadedModule[39]=C:\Users\Gemini\AppData\Local\Temp\{D47FE80E-412E-4D98-8759-8C865E7FEFC4}\ISSetup.dll
LoadedModule[40]=C:\Windows\system32\msi.dll
LoadedModule[41]=C:\Windows\system32\WINMM.dll
LoadedModule[42]=C:\Windows\SysWOW64\APPHELP.DLL
LoadedModule[43]=C:\Windows\syswow64\profapi.dll
LoadedModule[44]=C:\Windows\SysWOW64\MSCOREE.DLL
LoadedModule[45]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=Bucket=853398040/nBucketTable=25/nResponse=1/n
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Setup Launcher Unicode
AppPath=C:\Users\Gemini\Downloads\tt esports command center v1.020\Tt eSPORTS Command Center V1.020.exe

Hope you can help me out to fix this issue.

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