Albert Ender Posted July 30, 2016 Report Share Posted July 30, 2016 Hi All, I need help with thermaltake Black V2 mouse. I am not sure what is the problem with it. In most cases when I start the PC mouse does not response but sometimes is working ok. My PC --------- MB : gigabyte G1.SNIPER.M5 CPU: i7-4790k OS: Windows7 Ultimate 64bit I installed the Tt eSPORTS Command Center V1.018.exe My suspicious is it tried to install a firmware then give an error I removed and Installed the previous version of software TteSports_BlackV2_GUI.exe Nothing If not responsice I plugout the usb cord from the back panel of PC for several seconds then plugin then works The usb mouse is not supposed to be like this I need urgent help Quote Link to comment Share on other sites More sharing options...
Tt David Posted August 4, 2016 Report Share Posted August 4, 2016 Please try these two software http://www.ttesports.com/files/Product_download/ttesports_blackv2_gui.zip http://www.ttesports.com/files/Product_download/ttesportscommandcenterv1.0230.rar Quote Link to comment Share on other sites More sharing options...
Albert Ender Posted August 5, 2016 Author Report Share Posted August 5, 2016 First good thing is with v1.0230 no yellow exclamation (!) mark that gives an impression something wrong. Second thing that either GUI and either v1.0230 popups the Mouse User Interface form. I press right click them Enable load on startup Disable OSD go to website Exit Quote Link to comment Share on other sites More sharing options...
Albert Ender Posted August 5, 2016 Author Report Share Posted August 5, 2016 Yes , I restarted my PC several times I do not have Command Center User Interface form!!! Quote Link to comment Share on other sites More sharing options...
Albert Ender Posted August 11, 2016 Author Report Share Posted August 11, 2016 I have official Thermaltake Black v2 mouse I have been downloaded all kind drivers from thermaltake official site. Now you gave me so unknown site url. For security reasons I can not do this. I am expecting solution from thermaltake and from official site of it. Thank you for your help David but you have to understand me. So until now I did not received help. I have been bought a lot of equipment from thermal take I did not looked for help but this scale shows me and started to change my opinion about thermaltake. I opened this ticket long time ago until no solution. I am very disappointed of you (thermaltake) Why do not ask gigabyte. motherboard & bios from gigabyte G1.sniper.m5 . while entering BIOS it is not respond. May be start looking a solution at this point. My second PC: By the way I have G1.sniper.m3 board and the same mouse another rig the same problem too. Shortly your mouse not recognizable by bios for 100% Waiting focused answers and fast. thanks Quote Link to comment Share on other sites More sharing options...
Tt David Posted August 19, 2016 Report Share Posted August 19, 2016 Could you open the driver manager, then find your mouse device. Click right bottom on the mouse icon, refresh the software with v1.0230 Quote Link to comment Share on other sites More sharing options...
Albert Ender Posted February 5, 2017 Author Report Share Posted February 5, 2017 Hi again It passed several months from my problem still no solution. I tried everything that suggested here but I my problem still remains as titanium Frankly I am very disappointed from thermaltake . I have 2 thermaltake BlackV2 mouse and other brands like Logitech Gamer mouse and not gamer mouse All mouses are working fine except thermaltake BlackV2 mouses. I want to give a change may be thermaltake will solve my problem otherwise I have to disbanded all thermaltake products from now and to the future. for example I have 3 chases , a lot of fans from thermaltake too Dear Sir David, You tried several things for solving the problem. What can I do if my mouse does not move how can I click right or left??? Quote Link to comment Share on other sites More sharing options...
Tt David Posted February 6, 2017 Report Share Posted February 6, 2017 Hi Albert, Here is some advice for this case: 1. Could you please try it on the other computer and check if it can work or not? If it doesn't work either, please contact our customer service: USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Brazil: suporte@thermaltakebr.com Asia: cs2@thermaltake.com Europe: support@thermaltake.de 2. If it works, please reinstall the software: http://www.ttesports.com/files/Product_download/ttesportscommandcenterv1.0243.zip 1. plug out your mouse 2. remove software 3. go to C:\Program Files (x86)\TteSPORTS and clean all files 4. restart your computer 5. plug in the mouse (use USB 3.0 port if possible) 6. install software Quote Link to comment Share on other sites More sharing options...
_DimondWarrior_ Posted February 24, 2018 Report Share Posted February 24, 2018 Hello Can you guys please add the .zip files as a option to download the Software. I have spent 3 weeks digging around for the Software that i can Download as i can't use .rar files. Thanks Quote Link to comment Share on other sites More sharing options...
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