Poseidon Z RGB - Light not matching

[Legit]

Hi, my keyboard has only 1~2 weeks of use and I'm loving it, but I noticed a problem on the second day. (After updating firmware) 

The F10 light is not matching with others, I found a video with the same problem after searching through the forums: 

Funny thing is, when my Windows is still booting, it seems to works perfect. I already tried to reinstall the software. Five times!

I am currently living in Japan, also Japanese version of the keyboard.

Any support is welcome! Thanks so much!

[Tt David]

Could you try to follow these steps first:

 

Reinstall step

1. plug out your keyboard

2. remove AP

3. go to C:\Program Files (x86)\Tt eSPORTS\POSEIDON Z RGB and clean all files 

4. restart your computer

5. plug in Keyboard

6. install AP

 

and check here:

howtoupdatethefirmwareforposeidonz rgb(v2_20160624).pdf

[Legit]

Hi, sorry for the very late reply.

 

Tried anything, even formatting Windows and plugging on another computer but didn't work. Also I just noticed the macro key (Fn + F9) is not working too.

[Tt David]

Could you contact our Japan customer service here: 

http://my.ttesports.com/csWarranty.aspx 

https://www.facebook.com/TtesportsJapan/?hc_ref=PAGES_TIMELINE

or email to: cs3@thermaltake.com.tw 

[Legit]

I am sorry, but I don't speak Japanese fluently yet. Do they have English support?

[Tt David]

You can contact them with English, or please email to cs2@thermaltake.com in English