Heebs Posted October 11, 2016 Report Posted October 11, 2016 Hello recently bought this wonderful head set but Cannot seem to get the mic to work. I am using windows 10 and the motherboard is a ASUS Z170. I dont know if its the motherboard or windows 10. I am plugging the mic into the front panel which is recognized by Realtek HD Audio Manager. everything looks good divers are up to date the mic is not muted, if i flick it the green bars go up but not when I try to talk. I think the problem is with realtek but not sure. Any help on this would be great. Thank you in advanced. Quote
Tt David Posted October 13, 2016 Report Posted October 13, 2016 Does it work on the other computer? Quote
Heebs Posted October 13, 2016 Author Report Posted October 13, 2016 yes it does I have tried it on phone and another computer. Does this mic need a driver? I can hear it rattling around and when tapping on it but not when talking. Quote
Tt David Posted October 14, 2016 Report Posted October 14, 2016 We don't have any customize software for this earphone. Have you tried another mic on your computer before? Quote
Heebs Posted October 14, 2016 Author Report Posted October 14, 2016 this is the only mic I have Quote
Tt David Posted October 17, 2016 Report Posted October 17, 2016 Please contact our customer service and someone will help you with the issue USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Mexico : Por Email: apoyotecnico@thermaltakeusa.com Por Telefono: 01-800-823-2606 En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T) Brazil: suporte@thermaltakebr.com Asia: cs2@thermaltake.com.tw Europe: support@thermaltake.de Quote
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