mesmel 2 Report post Posted December 29, 2016 Hi there, I have the Challenger Pro keyboard, running a Windows 10 PC. I am however unable to configure the keyboard using the Challenger Pro software. When I open the software, the error message received states 'Please plug-in gaming device to start the preset configuration' (image attached). Greatly appreciate help on this please. Thank you. 1 RuslankEnaniaRaw reacted to this Share this post Link to post Share on other sites
Tt David 38 Report post Posted December 30, 2016 Could you open your device manager and refresh the keyboard by our software? Share this post Link to post Share on other sites
mesmel 2 Report post Posted December 31, 2016 Thanks for your response David. I've uninstalled and re plug in my device. Still the same message turns up when I try to open the Challenger Pro software. The attached is what I see in Device Manager. https://postimg.org/image/fcn6ptbmx/ Share this post Link to post Share on other sites
Tt David 38 Report post Posted January 3, 2017 Thanks for your response David. I've uninstalled and re plug in my device. Still the same message turns up when I try to open the Challenger Pro software. The attached is what I see in Device Manager. https://postimg.org/image/fcn6ptbmx/ Hi, we've tried the software on our Win 10 computer and didn't happen this situation. Could you please try the reinstall step here: 1. plug out your keyboard 2. remove software 3. go to C:\Program Files (x86)\TteSPORTS and clean all files 4. restart your computer 5. plug in the keyboard 6. install software Share this post Link to post Share on other sites
mesmel 2 Report post Posted January 9, 2017 I still get the same thing. The software is from the tte website, but I notice the date for that is 2011. Is that the issue? Is there a newer software? Share this post Link to post Share on other sites
Tt David 38 Report post Posted January 10, 2017 I still get the same thing. The software is from the tte website, but I notice the date for that is 2011. Is that the issue? Is there a newer software? We don't have a newer software for this keyboard. Could you try it on the other computer and see if it happens again or not? Because I've tested it on our Win 10 PC and it works well. Share this post Link to post Share on other sites
MrSpecialjonny 0 Report post Posted December 29, 2017 I am also having this problem,so is a number of users please fix this,it is a terrible and an annoying thing for your keyboard Share this post Link to post Share on other sites
scarletivy 0 Report post Posted January 4, 2018 I am having the same problem as well and i tried unplugging, updating drivers and restarting nothing has worked. Share this post Link to post Share on other sites
KapEGR 0 Report post Posted February 13, 2018 Same problem! Nothing helps! Win10 Share this post Link to post Share on other sites
ChristineMeany 0 Report post Posted March 5, 2018 Pretty useful device as for me Share this post Link to post Share on other sites
