mesmel Posted December 29, 2016 Report Posted December 29, 2016 Hi there, I have the Challenger Pro keyboard, running a Windows 10 PC. I am however unable to configure the keyboard using the Challenger Pro software. When I open the software, the error message received states 'Please plug-in gaming device to start the preset configuration' (image attached). Greatly appreciate help on this please. Thank you. RuslankEnaniaRaw 1 Quote
Tt David Posted December 30, 2016 Report Posted December 30, 2016 Could you open your device manager and refresh the keyboard by our software? Quote
mesmel Posted December 31, 2016 Author Report Posted December 31, 2016 Thanks for your response David. I've uninstalled and re plug in my device. Still the same message turns up when I try to open the Challenger Pro software. The attached is what I see in Device Manager. https://postimg.org/image/fcn6ptbmx/ Quote
Tt David Posted January 3, 2017 Report Posted January 3, 2017 Thanks for your response David. I've uninstalled and re plug in my device. Still the same message turns up when I try to open the Challenger Pro software. The attached is what I see in Device Manager. https://postimg.org/image/fcn6ptbmx/ Hi, we've tried the software on our Win 10 computer and didn't happen this situation. Could you please try the reinstall step here: 1. plug out your keyboard 2. remove software 3. go to C:\Program Files (x86)\TteSPORTS and clean all files 4. restart your computer 5. plug in the keyboard 6. install software Quote
mesmel Posted January 9, 2017 Author Report Posted January 9, 2017 I still get the same thing. The software is from the tte website, but I notice the date for that is 2011. Is that the issue? Is there a newer software? Quote
Tt David Posted January 10, 2017 Report Posted January 10, 2017 I still get the same thing. The software is from the tte website, but I notice the date for that is 2011. Is that the issue? Is there a newer software? We don't have a newer software for this keyboard. Could you try it on the other computer and see if it happens again or not? Because I've tested it on our Win 10 PC and it works well. Quote
MrSpecialjonny Posted December 29, 2017 Report Posted December 29, 2017 I am also having this problem,so is a number of users please fix this,it is a terrible and an annoying thing for your keyboard Quote
scarletivy Posted January 4, 2018 Report Posted January 4, 2018 I am having the same problem as well and i tried unplugging, updating drivers and restarting nothing has worked. Quote
KapEGR Posted February 13, 2018 Report Posted February 13, 2018 Same problem! Nothing helps! Win10 Quote
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