Poseidon Z keys start to chatter and local distributor won't honor warranty

[treeswizard]

Hi Ttesports team!

 

I need some help, I bought a poseidon Z rgb keyboard 1-2 years ago, and now the keys begin to chatter (e, r, i, and some other keys..). So I brought the keyboard to local distributor but they insisted that the warranty was just for 1 year despite your 5 year warranty policy.

 

I live in Indonesia.

 

Can I receive any help in resolving this issue?

 

Thanks,

loved the keyboard.

[Tt David]

Hi Treewizard, very sorry for your inconvenience. Could you please email your contact information to our customer service? 

[treeswizard]

Sure, I'll continue through emails.

 

Thanks for the fast response

[Tt David]

Sure, I'll continue through emails.

 

Thanks for the fast response