Andrewx8 Posted July 29, 2017 Report Share Posted July 29, 2017 On 7/27/2017 at 9:53 PM, Tt David said: Could you please help to check your firmware version? It appears to be Version 2.1.2 Quote Link to comment Share on other sites More sharing options...
Tt David Posted July 31, 2017 Report Share Posted July 31, 2017 Could you please make a video of the lighting effect bug? I'm afraid that we are not able to repeat the process on our computer since it works well when we change rainbow effect to the red-blue wave effect About the wording issue, please change your screen resolution to 100%. Quote Link to comment Share on other sites More sharing options...
Andrewx8 Posted August 2, 2017 Report Share Posted August 2, 2017 On 7/30/2017 at 11:29 PM, Tt David said: Could you please make a video of the lighting effect bug? I'm afraid that we are not able to repeat the process on our computer since it works well when we change rainbow effect to the red-blue wave effect About the wording issue, please change your screen resolution to 100%. Sorry for the late response, Here's the video. Quote Link to comment Share on other sites More sharing options...
Tt David Posted August 3, 2017 Report Share Posted August 3, 2017 Could you please try to do some testing? 1. Use the same pattern on Ripple effect (customized) 2. delete the pattern and build a new default one (Red to black) then apply on Wave effect 3. change the color from black to blue then apply Quote Link to comment Share on other sites More sharing options...
Andrewx8 Posted August 4, 2017 Report Share Posted August 4, 2017 19 hours ago, Tt David said: Could you please try to do some testing? 1. Use the same pattern on Ripple effect (customized) 2. delete the pattern and build a new default one (Red to black) then apply on Wave effect 3. change the color from black to blue then apply I was able to fix the text issue with your suggestion. ------------------------------------------------ The Ripple effect does not seem to work at all, and makes a noticeable whining noise near the arrow keys. The wave effect, after manually changing the colors from red/black to blue/red does not change anything. ------------------------------------------------ I've also found more issues, selecting static, and then the "spectrum cycling" checkbox does nothing Also, if you press "apply" more than 3 times in a row quickly, the application crashes. Quote Link to comment Share on other sites More sharing options...
Tt David Posted August 4, 2017 Report Share Posted August 4, 2017 After discussing with our engineer, it seems that your firmware is broken... The only thing we can do is the refresh your firmware version If it still can't help, you may need to contact our customer service: http://my.ttesports.com/csWarranty.aspx USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Asia: cs2@thermaltake.com Europe: support@thermaltake.de Quote Link to comment Share on other sites More sharing options...
Andrewx8 Posted August 4, 2017 Report Share Posted August 4, 2017 21 hours ago, Tt David said: After discussing with our engineer, it seems that your firmware is broken... The only thing we can do is the refresh your firmware version If it still can't help, you may need to contact our customer service: http://my.ttesports.com/csWarranty.aspx USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Asia: cs2@thermaltake.com Europe: support@thermaltake.de Hello, The latest update has fixed all my issues. Give a Big Thank you to the engineer who assisted. Thank you Quote Link to comment Share on other sites More sharing options...
Tt David Posted August 7, 2017 Report Share Posted August 7, 2017 Thank you too Quote Link to comment Share on other sites More sharing options...
Sage.Yonin Posted August 1, 2020 Report Share Posted August 1, 2020 Thanks this helped me as well, I had the same problem as him and I check for a new update and it fixed my problem. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.