Glee Posted August 15, 2017 Report Share Posted August 15, 2017 Hello, I'm having issues running the software for the Riing Plus fans on my Ryzen rig. Software says it doesn't detect a controller even though it's plugged in. I've tried using a mirco usb to usb cable to see if that works, it didn't. Does anyone know how to fix the issue? Here are my specs, if ever it's needed. Ryzen 5 1600 MSI B350M Mortar Asus GTX 1070 8GB OC G. Skill Ripjaws 16GB Silverstone Strider Plus 500W Quote Link to comment Share on other sites More sharing options...
Tt_Jessica Posted August 22, 2017 Report Share Posted August 22, 2017 Hello Glee, we have released a Ryzen supported controller, so please contact Thermaltake Global Customer Service Center: http://my.thermaltake.com/csErma.aspx Our team on the platform would be able to help you out with the product replacement. We're very sorry for the inconvenience. Quote Link to comment Share on other sites More sharing options...
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