Dominator Posted August 25, 2017 Report Posted August 25, 2017 firmware 51 .soft 2.1.2 , Country Moldova Q - work, lag, double tape have lags on fast tape of text , previous text, but no one respond ( I have buy in February 2016 poseidon z rgb from amazon, now i am live on Moldova, firmware is 51, windows 10, some time have problem with software, but problem is not on in,, if i tape fast or press Enter key and tape fast , some time 1 letter dont write, some time other letter because of lag of keybord Put it to next word, some time 2 oe 3 letter putet first of 1 or 2, but now i see a button what i use rare (Q) have trouble work, dont work, or duble tape ( Put it twice in text). Quote
Dominator Posted August 27, 2017 Author Report Posted August 27, 2017 nice now other keys double taping some time Quote
Tt David Posted August 30, 2017 Report Posted August 30, 2017 Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Asia: cs2@thermaltake.com Europe: support@thermaltake.de Quote
Dominator Posted August 30, 2017 Author Report Posted August 30, 2017 1 minute ago, Tt David said: Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Asia: cs2@thermaltake.com Europe: support@thermaltake.de i will try to contact Europe: support@thermaltake.de is closer now to me Quote
Tt David Posted August 30, 2017 Report Posted August 30, 2017 Thank you. You can also contact https://www.facebook.com/Thermaltake.Germany/?fref=ts or Thermaltake Germany GmbH TEL : +49(0)40/30-85-86-0 E-MAIL :info@thermaltake.de Quote
Dominator Posted September 4, 2017 Author Report Posted September 4, 2017 i eemail info@thermaltake.de but no one respond, but cs3@thermaltake.com.tw contact me is to an official ttesport? Quote
Tt David Posted September 4, 2017 Report Posted September 4, 2017 Yes, it is. They will help you with the replacement Quote
Dominator Posted September 5, 2017 Author Report Posted September 5, 2017 last contact me 31 august,, and no message after, but i have other double tap now , think i need to ship keyboard to you to warranty Quote
Dominator Posted September 5, 2017 Author Report Posted September 5, 2017 with who need to speak to ship my keyboard to warranty? Quote
Dominator Posted September 8, 2017 Author Report Posted September 8, 2017 Thx for help , i receive replacement all work great Quote
Dominator Posted June 28, 2018 Author Report Posted June 28, 2018 i don't understand why so fail keyboards, i receive replacement, and after 9 month i see double tap on ".." i do 1 "." but see some time 2 or 3, most fail product ever =( and now is blue switch =( Quote
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