angelwp19 Posted September 3, 2017 Report Share Posted September 3, 2017 How can I reset settings to default? The problem is that the keyboard doesn't change profiles, some keys don't work and the keys W A S D are inverted with the direction keys. Quote Link to comment Share on other sites More sharing options...
Tt David Posted September 4, 2017 Report Share Posted September 4, 2017 Could you please try our software: http://www.ttesports.com/Keyboard/217/CHALLENGER_Prime_RGB_Combo/productPage.htm?a=a&g=ftr Quote Link to comment Share on other sites More sharing options...
angelwp19 Posted September 7, 2017 Author Report Share Posted September 7, 2017 I have already tried it and it was working perfectly (I could set some macros and save my profiles) but now when i press the "M1", "M2" or "M3" key, most of the keys doesn't work. The only way that the keyboard works is when i unplug and plug (it does but the macros doesn't work). I bought this keyboard only for the macros if I'd known that this would happen I probably would have bought another simple keyboard . I've attached a photo (this blue lights keep flashing endlessly) and a video that explains my problem. Evidence_2.mp4 Quote Link to comment Share on other sites More sharing options...
Tt David Posted September 11, 2017 Report Share Posted September 11, 2017 Can I take a look of your profile setting? M1, M2 and M3 mean your profile setting and the only macro keys you can use is T1 - T6 Quote Link to comment Share on other sites More sharing options...
angelwp19 Posted September 13, 2017 Author Report Share Posted September 13, 2017 When the keyboard was working well, I could use every macro key (T1 was for showing desktop) but now when I press M1 (profile 1) the macro keys don't work and some other keys neither do. The same happens with M2 M3 and the Game profile. I've plugged the keyboard to another PC and there are no changes even though that I've never plugged the keyboard to the PC and the software wasn't installed. Evidence_3.mp4 Quote Link to comment Share on other sites More sharing options...
Tt David Posted September 14, 2017 Report Share Posted September 14, 2017 could you please reset the setting: Then set up your macro again, make sure that every key is working well in normal mode. If it still doesn't work, you may need to contact our customer service: http://my.ttesports.com/csWarranty.aspx Quote Link to comment Share on other sites More sharing options...
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