TT ESports Mouse is DEAD HELP!?

[HideOnBar]

Hi there

Got the commander keyboard and mouse package back in march (ish) this year, all was working fine and then the mouse suddenly decided to stop working yesterday, when plugged in the lights stay blue like they are meant to but no mouse icon pops up on screen or anything to say its connected, also the red laser at the bottom of the mouse dosnt light up?. tried it in different Pcs and the same thing?.

 

Help please, i have emailed the boys but nothing of yet.

 

Regards

 

Ben 

[Tt David]

Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx

USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)   

Asia: cs2@thermaltake.com

Europe:  support@thermaltake.de

[gowin2win]

The same issues for me but I see that the response in this thread is to contact support and pursue a warranty replacement. My mouse, Theron is over 2 years old (no warranty) and the laser will stop working twice a day. Since no one has a work around for this i'm guessing it's hardware issues. I can't broadcast using this mouse, time to switch I guess.

[BuddyLola]

Fun Games

On 11/26/2019 at 10:14 PM, gowin2win said:

The same issues for me but I see that the response in this thread is to contact support and pursue a warranty replacement. My mouse, Theron is over 2 years old (no warranty) and the laser will stop working twice a day. Since no one has a work around for this i'm guessing it's hardware issues. I can't broadcast using this mouse, time to switch I guess.

There isn't any method to solve the problem

[paperfountain]

On 9/8/2017 at 6:23 PM, HideOnBar said:

Hi there

Got the commander keyboard and mouse package back in march (ish) this year, all was working fine and then the mouse suddenly decided to stop working yesterday, when plugged in the lights stay blue like they are meant to but no mouse icon pops up on screen or anything to say its connected, also the red laser at the bottom of the mouse dosnt light up?. tried it in different Pcs and the same thing?.

scratch geometry dash

Help please, i have emailed the boys but nothing of yet.

 

Regards

 

Ben 

Open Device Manager on your computer and check if the mouse is listed under the "Mice and other pointing devices" category. If it's listed with a yellow exclamation mark or error symbol, there may be a driver issue that needs to be addressed.