HideOnBar 0 Report post Posted September 8, 2017 Hi there Got the commander keyboard and mouse package back in march (ish) this year, all was working fine and then the mouse suddenly decided to stop working yesterday, when plugged in the lights stay blue like they are meant to but no mouse icon pops up on screen or anything to say its connected, also the red laser at the bottom of the mouse dosnt light up?. tried it in different Pcs and the same thing?. Help please, i have emailed the boys but nothing of yet. Regards Ben Quote Share this post Link to post Share on other sites
Tt David 38 Report post Posted September 12, 2017 Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Asia: cs2@thermaltake.com Europe: support@thermaltake.de Quote Share this post Link to post Share on other sites
gowin2win 0 Report post Posted November 26, 2019 The same issues for me but I see that the response in this thread is to contact support and pursue a warranty replacement. My mouse, Theron is over 2 years old (no warranty) and the laser will stop working twice a day. Since no one has a work around for this i'm guessing it's hardware issues. I can't broadcast using this mouse, time to switch I guess. Quote Share this post Link to post Share on other sites
