Challenger Edge Pro "DEVICE NOT DETECTED"

[Jacko 0]

Hi

i have installed tt_esports_gaming_software_challenger_edge_pro_v1.0 but the software is not detecting my device.

Keyboard seems to be working fine otherwise.

Any help is appreciated

THX Jack

[Jackie Chen 1]

Hi Jacko,

Can you describe more detail? What operating system you use and where went wrong?

Thank you.

 

[cammiecameron 0]

Same here I have just brought my husband one of these keyboards and have been trying to install all afternoon, keyboard as a keyboard is working fine , but can not utilise all of the features of this board as it just says "hardware not detected" running windows 10

 

the beginning start menu for install just says nothing (no hardware)

Edited August 9, 2018 by cammiecameron
incomplete information

[Jackie Chen 1]

Hi Sir,

Please turn off the software and try to run it under administrator mode.

[colourpop 0]

On 8/30/2018 at 6:28 PM, Jackie Chen said:

Hi Sir,

Please turn off the software and try to run it under administrator mode.

I've run install and the application itself in adminstrator mode and I still have 'no device'

 

I'm running Windows 10 Home Edition with a recently purchased Challenger Edge Pro Keyboard.

[Credobeere 0]

Same problem for me. I started the Software as Administrator but still "No Device"...Windows 10

[colourpop 0]

8 hours ago, Credobeere said:

Same problem for me. I started the Software as Administrator but still "No Device"...Windows 10

Lets hope Thermaltake actually respond. I've been waiting for ages and no answer.