Thermaltake Neptune Elite RGB stopped working after update

[hazaralive]

My Thermaltake Neptune Elite RGB stopped working after update, can anyone help me or please post Thermaltake Australia phone number.

The windows picks up the driver but with unknown driver {USB input device}, and the Tt eSPORTS Gaming Software 3.0 says Please connect to correct device.

I have tired it on 3 PCs

 

Thank you

[hazaralive]

its working after downloading https://www.dropbox.com/sh/80dgs49c92sfx5v/AACJGBfYlnhlhoNZ-fcqrJJfa?dl=0

Thanks to Jackie Chen

[CHLOEEEEEEEEEEEEEE]

Hi there, I encountered the same problem, would you mind sharing how to fix it? Many thanks!