Jump to content

Problem: DPS G App 3.1.5 disables drives connected to ASMedia 1061 SATA Controller


Recommended Posts

Hello,

I really hope that I can get some help here regarding this strange issue I am having with my new power supply Thermaltake Toughpower iRGB PLUS 1250W Titanium. It works just like expected, but right after installing the newest DPS G App 3.1.5, suddenly my 2,5" SSD and my DVD drive vanish from my Windows 10 explorer. They are not listed in the device manager anymore and HD Sentinel does not recognize them, yet they are still listed in the BIOS. My system NVMe SSD and my 2 RAID HDDs are still working. I also can't shut down the system properly, as even if the graphics card and the hard drives turn off, the power supply remains on indefinitely and has to be shut down via the power button. After uninstalling the App and restarting the system, my missing drives are back and everything is normal again, but then I can't use the advanced features of the app, which works fine while it is installed.

I found out that the drives that go missing are connected to 2 additional SATA Ports on the Mainboard which are controlled by the ASMedia 1061 SATA Controller, instead of the Intel Chipset SATA Controller, which the remaining drives are connected to. Unfortunately, I have to use these additional ports, because all other ports are used for the remaining 2 RAID HDDs, and 2 SATA Express Ports that connect the NVMe SSD as well as a USB 3.1 Front Panel...

I couldn't find a solution for my specific problem yet, can maybe someone help me? Here are the specs of my system:

Intel i7 6700k @ 4,6 GHz

AsRock Fatal1ty Z170 Gaming K6+

GeIL 32 GB DDR4 RAM @ 3000 MHz

Zotac Nvidia GeForce GTX 1080 Ti Amp! Edition

Samsung NVMe SSD 970 Pro

Crucial MX 500 SSD (not recognized while App installed)

2x WD Black HDD

LiteOn DVD Drive (not recognized while App installed)

Any suggestions would be very welcome, thanks in advance!

 

Link to post
Share on other sites

After some serious experimentation, I found a workaround for this problem myself. If I revert to an old version driver for the ASMedia 1061 SATA Controller (Version 1.4.1.0 from 2012!) I can use my previously disabled drives and the app together. However, my SSD is then not recognized by its maintenance software anymore, so I guess the old driver is missing some features and optimizations.

While running the app, I noticed that the program constantly accesses the drive where my the system swap file as well as my temporary files are located. Since I don't know why the app does that and what for, I decided to not use the app anymore, until it is better working with my system setup. Unfortunately this means that I can't monitor and configure my PSU without reinstalling the app temporarily.

I hope that this information is useful to other people having similar problems.

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...