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Thermaltake View 71 RGB Plus Fans wont work but lights do


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i have recently bought a Thermaltake View 71 RGB Plus case and i cannot for the life of me get the fans to work, i have changed cables and plugs but still nothing. i have the lights on but no fans. when i use the software to change it to riing plus it come up with Warning controller no.1.

it is on lumi whatever that is but i cant get the fans to work. any ideas???

I have changed usb headers different cables, different plugs, usb  in back of mobo but still JACK, whats the use of it if u cant use it.


i have a aorus Z390 pro mainboard if that helps. i have seen alot of faults but no fixes so ill try whatever it is.


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