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Keyboard issues

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On my keyboard Tt eSPORTS Neptune Elite RGB, the number seven along the top row of numbers has an issue. When i press it it types "9-". 

Also when i press underscore/hyphen key it comes up with this "098890-".

when i download the software to change the colours of the keyboard it says there is no keyboard connected. i have tried redownloading it and tried all the different usb ports and it gets the same result. please help

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