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Pure Plus 12 RGB usb not recognized

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Today i got my Pure Plus 12 RGB premium edition (3 pack) and yeah..i'm having issues.Windows 10,ryzen cpu on x470 msi gaming plus.I noticed a lot of people with ryzen cpus are having issues.

I get an error saying USB not recognized and the software isn't working because of this.Tried the other USB 9 pin 2.0 too,same error.

If anyone could help me..please.

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