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Cannot detect controller


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Hi, I have just finished building my PC and I have downloaded the software for the Thermaltake Riing Plus 12 fans and it is saying no controller found... I have reinstalled the software and checked them a few times, watched loads of vids and yet still no answer. I even called support but it is boxing day so understandable. The 9 fans currently are just multicoloured moving round in a circle. Same with my pump and I am so sick of Thermaltake now... someobody please help.

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