TT RGB Plus software not launching after restart

[tmpennyjr]

New fans installed and the TT RGB plus software won't launch after restart or power up from sleep mode. I can unplug the controller from the USB header and launch the software and it will open then I have to plug the USB cable back into the header and it works fine until I shut it down or it goes into sleep mode. Asus Tuf Gaming Plus x570 motherboard, AMD Ryzen 7 3800, windows 10 pro. 

 

UPDATE****

Please try the following step below, it is different than a standard uninstall.
Here are steps to remove the software. You will want to start with View hidden files and folders in windows 10 . You can search online for instructions control panel making folder files visible. Once you done this you can open your local drive and open Users Folders. Once in Users folder you will open the file computer name and it should show folder AppData and in that folder you will find Roaming Folder. Once you open Roaming folder you will want to delete any TT Folders/Files. Once your done removing the hidden file uninstall the RGB Plus Software and then restart the computer. Once you done this you will need to install the new version again of the RGB Plus software linked below. 

 

This was sent from tech support and it worked for my software. 

Thanks TT

[Modulo]

Sorry to zombie this thread but I am having the same issue and nothing is working. I have uninstalled TT RGB Plus 1.44, I have deleted the TT folder down in AppData, rebooted, reinstalled 2.0.9. It installs and shows minimized but when I select launch RGB Plus, a blank icon shows temporarily on the task bar and then disappears.

After install, I did get the dialog for the warning for epileptics, but that's about the only UI I have seen from this software. I have also deleted an old 2020 ene.sys.

I DO have core isolation turned on, so I will try it with that off.

 

EDIT: Turning off core isolation did not fix things. Upon boot, the thermatake logo shows, it warns about epilepsy, but Launch does nothing.