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katanasoul

BlacX Duet HDD Docking Station - ST0014U - Help

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Hi guys,

 

I have recently bought a BlacX Duet - ST0014U - Docking Station but I can't make it recognize my two Seagate Barracuda ST2000DM001 of 2TB each even on USB. I have tried on Windows 7 Home Premium 64 bits and on Windows XP 32 bits. Any help?

 

Thanks,

 

Katana

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Hi guys,

 

I have recently bought a BlacX Duet - ST0014U - Docking Station but I can't make it recognize my two Seagate Barracuda ST2000DM001 of 2TB each even on USB. I have tried on Windows 7 Home Premium 64 bits and on Windows XP 32 bits. Any help?

 

Thanks,

 

Katana

 

Hello Katana,

 

Please advise if your two HDD's are brand new, or contains data you are trying to retrieve.

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Hi Katanasoul,

 

When you formatted the drives did you assign them a drive letter?

 

It sounds like the drives were initialized but not showing in the my computer section.

 

also can you confirm that the drives still show in the "Disk Management" section?

 

if it does please screenshot that so we can see what it is showing.

 

This could help us better figure out your concern.

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Hi Guys

I just purchased the Duet 5g docking station 2 days ago. I seem to have a similar problem as Katana which my computer wont recognise the dock station through USB.

 

I go through to the device manager and i can see them attached as disk drives but i dont know how to acces it.

 

The 2 drives both have data on them.

 

Help please.

 

Regards

 

David

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I too purchased the BlacX Duel box about a year ago with the intent to transfer programs and data from my old computer to a new computer.  Both hard drives have data on them and the documentation isn't clear enough for me to possibly erase the data on the newer computer.  I have Windows 7 on the old computer and Windows 8 on the new.

 

First, can I transfer the existing programs via the BlacX Dual box?

 

Second, I need better instructions on how to do this. I know little about the internal workings of computers.  Thanks in advance for some help.

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I have the Blacx duet and my pc will "see" one drive, but not two.  The one it is seeing does have data on it, not sure about the 2nd. Both are seagate barracudas 2tb.

Is there a size limit on drives that this unit can work with?
Thanks

Paul

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Sio    0

Dear David, 

 

Please double check to see if the HDD is recognized under Disk Management. Provide screenshots if possible. 

I will answer the question for him since I am experiencing the same thing -- no, it does not show in disk management. It does show in Device Manager though; as he is experiencing.

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Dear TT staff

 

I recently purchased Blacx duet HDD docking station. A 3.5 SATA hard drive is not recognized when I insert it to the docking station. I cant see it in the device manager or in the disk management.

 

I have the blue power LED ON and it goes off when I insert the disk.

 

Please help.

 

Karthik

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On 7/7/2017 at 10:48 PM, Karthik Venkatachalam said:

Dear TT staff

 

I recently purchased Blacx duet HDD docking station. A 3.5 SATA hard drive is not recognized when I insert it to the docking station. I cant see it in the device manager or in the disk management.

 

I have the blue power LED ON and it goes off when I insert the disk.

 

Please help.

 

Karthik

Hello Karthik,

It seems to be a power issue with the dock.

I advise to have it return/exchanged with your retailer or we can have it replaced through its 3 year warranty.

To proceed through warranty, please submit a RMA REQUEST form here:

http://support.thermaltake.com/RMA_Agreement.aspx

 

Best Regards,

Dhony Solis

Thermaltake Customer Service

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