Rafi Rashid Posted September 11, 2016 Report Share Posted September 11, 2016 Hello I have two topic Topic1: As per the warranty policy there's 2 years of warranty for Tte Sports mouse, keyboard and headset but UCC (Sole distributor of Thermaltake products in Bangladesh) denied a 2 years warranty on these products. They will provide only 1 year local warranty and if I want to get 2 then i have to purchase the additional year as international warranty (when asked whether I can purchase it by them, they said they don't know anything regarding it). They didn't even say anything regarding their own version of 1 year warranty policy when I bought the products. Now my question is am I supposed to get a 2 years of warranty on these products?? if yes then what I can do if UCC denies it on my face?? Topic2: I have been using Thermaltake Shock 3D 7.1 headset for an year. I am using it on windows 10 64 bit and I always had to use the driver version 1.0.1 cause version 2.0.0 never supported. Whenever I tried version 2 a dialogue box appears right after the installation which says "Can't find any device". now after the latest update of windows 10 (winver 1607) the old version is not working anymore. I can't use the surround sound and enhanced bass effect from the driver though the headset is working just fine.What should I do?? How can I use version 2.0.0 ?? Product serial no: HT-RSO-DIE CBK-13EF002587I am currently using Thermaltake PSU,Keyboard,Mouse,Mouse pad,Headset,Casing,Fan,Cooler in my rig. looking forward to get equal support from Thermaltake as well.Thank You Back to top Quote MultiQuote Michaelbon, RuslankEnaniaRaw and DennisTer 3 Quote Link to comment Share on other sites More sharing options...
Tt David Posted September 19, 2016 Report Share Posted September 19, 2016 Could you please contact our customer service and we will have someone arrange the new version for you: USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Mexico : Por Email: apoyotecnico@thermaltakeusa.com Por Telefono: 01-800-823-2606 En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T) Brazil: suporte@thermaltakebr.com Asia: cs2@thermaltake.com.tw Europe: support@thermaltake.de Quote Link to comment Share on other sites More sharing options...
Rafi Rashid Posted September 19, 2016 Author Report Share Posted September 19, 2016 Thanks a lot, I will contact the email given for ASIA region as I am from Bangladesh and would you please look into the warranty policy of UCC on your products. It would be never be a concern of UCC towards the satisfaction of end users because they are not selling their products, rather it's your product, they are a mere intermediary in the supply chain who is retailing the products for commission but their (Wrong) actions would directly affect the brand image of manufacturer which might eventually results in defection/switching. I am attaching link of invoice of my Thermaltake shock 3D 7.1 purchased from UCC. If you need I can provide all the invoices of TTeSports products(keyboard,mice,casing,mouse pad) I have purchased from UCC. Please let me know whether i will get a get 1 year warranty or 2 years warranty on this product. Thanks again for your co-operation.Sincerely Rafi Rashid link: https://www.dropbox.com/s/5srivxozd473h8p/WP_20160919_20_51_37_Pro_e%201.jpg?dl=0 Quote Link to comment Share on other sites More sharing options...
-StarKiller- Posted September 23, 2016 Report Share Posted September 23, 2016 Hi, I'm having the same problem. Buy yesterday headphones and I can not wear headphones when using the software. If I do not install the program, the headset goes, but can not use their full potential. I need a response from the company because they do not give very good image. Hi, I'm having the same problem. Buy yesterday headphones and I can not wear headphones when using the software. If I do not install the program, the headset goes, but can not use their full potential. I need a response from the company because they do not give very good image. Quote Link to comment Share on other sites More sharing options...
Tt David Posted October 6, 2016 Report Share Posted October 6, 2016 Hi, I'm having the same problem. Buy yesterday headphones and I can not wear headphones when using the software. If I do not install the program, the headset goes, but can not use their full potential. I need a response from the company because they do not give very good image. Hi, I'm having the same problem. Buy yesterday headphones and I can not wear headphones when using the software. If I do not install the program, the headset goes, but can not use their full potential. I need a response from the company because they do not give very good image. Could you contact our customer service here: USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Mexico : Por Email: apoyotecnico@thermaltakeusa.com Por Telefono: 01-800-823-2606 En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T) Brazil: suporte@thermaltakebr.com Asia: cs2@thermaltake.com.tw Europe: support@thermaltake.de Quote Link to comment Share on other sites More sharing options...
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