copyright976 1 Report post Posted April 8, 2017 Well just another customer having the same issues as everyone else. Purchased 3 sets of these worthless things and yup software doesn't show the fans stats. I've tried every configuration from 1 controller 1 fan all the way up to 3 controllers 9 fans. On 3 different builds amd/intel/ryzen running Win10. Tried installing older version first then newer on top, newest first. Only difference is my fans are not solid red they are circling in a full rgb pattern. 1 adin343 reacted to this Share this post Link to post Share on other sites
adin343 1 Report post Posted April 10, 2017 Well, I think everyone is facing the same problem! Worst thing is, having tried to contact ThermalTake 2 times without response, just shows how good customer service is...I purchased the 120 Riing RGB earlier this month and still the LEDs are cycling through RGB. Tried different connections with no luck. Would not recommend this product at all! I just want money back and will get the NZXT fans! 1 copyright976 reacted to this Share this post Link to post Share on other sites
copyright976 1 Report post Posted April 11, 2017 yeah I got lucky and was able to return 1 set but still stuck with 200 bucks of worthless fans, THERMALTAKE wake up and provide some customer support!!!!!!!!!!!!! Share this post Link to post Share on other sites
copyright976 1 Report post Posted April 15, 2017 wonder how many pages of issues it will take for some kind of customer support? RMA request still in with no response Share this post Link to post Share on other sites
Atingleee 2 Report post Posted April 16, 2017 I know for a fact that there's a software conflict with riing and ryzen atm, not sure what's going on with the intel side Share this post Link to post Share on other sites
cableitoh 1 Report post Posted April 17, 2017 ####, I just bought 6 TT Riings and the controller is not working. My fans are now sitting at around 30-50 rpm & red by default and they are doing nothing. Share this post Link to post Share on other sites
copyright976 1 Report post Posted April 17, 2017 ####, I just bought 6 TT Riings and the controller is not working. My fans are now sitting at around 30-50 rpm & red by default and they are doing nothing. Welcome to the club.... Question has anyone tried bypassing the controller all together? I would think that you could just remove the 7 pin USB route the PWM wires to PWM and RBG to any other RGB controller out there? Share this post Link to post Share on other sites
cableitoh 1 Report post Posted April 18, 2017 Welcome to the club.... Question has anyone tried bypassing the controller all together? I would think that you could just remove the 7 pin USB route the PWM wires to PWM and RBG to any other RGB controller out there? I read, someone has rewire them to fit into a Corsair link. Share this post Link to post Share on other sites
Atingleee 2 Report post Posted April 19, 2017 On 4/18/2017 at 6:16 AM, copyright976 said: Question has anyone tried bypassing the controller all together? I would think that you could just remove the 7 pin USB route the PWM wires to PWM and RBG to any other RGB controller out there? I have not. Just waiting on the hotfix from thermaltake. For anybody that isn't satisfied with their purchase, Thermaltake AU offered me a full refund for the fans as they are incompatible with Ryzen atm. I declined for now as I actually like these fans and am hoping for the fix to come soon. You should be able to receive the same. Call the support centre for you country, screw sending in a ticket! Share this post Link to post Share on other sites
Pedrobear 0 Report post Posted February 9 Has anyone been successful in solving the problem? I have 3 sets of 3 fans and only 1 controller gets recognized. Tried every possible variation, but no luck. Customer service said the technical support will get back to me, but it has been 1 week and no response. Share this post Link to post Share on other sites
