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About Atingleee

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    Just Getting Started
  1. Hi, Yes it is well known that it is an issue with Ryzen. Call customer support to discuss your options. I believe there is a new controller that is needed. Dont bother troubleshooting further, it will not fix the issue unfortunately. Hopefully you can sort it out and have your rig up and running asap!
  2. Glad you got it working! Do you have the plus version of the fans or the previous premium version?
  3. Exactly. I would've kept them if I knew, but couldn't risk the uncertainty of "No ETA just yet".
  4. Good to hear buddy! Would've been better of them to notify the public a lot sooner though.. I would've waited but needed to control fan RPM as I overclock a lot and need the good airflow.
  5. No problem. Same process for me, should go by smoothly from here. Unfortunately I saw this fix and tried it. I believe the non plus models had an issue where the USB cable housing was blocking it from fully entering the port. The plus models issue is definitely a software conflict with Ryzen. Would advise anybody to stop wasting their time with hardware troubleshooting if running the plus model. Just need to play the waiting game unfortunately. :/
  6. Yes it was refunded directly. Granted I had made a few calls to them over the 2 month period so they knew it had been a little while.
  7. Hi Plasma, you need to call TT directly. They were more than happy to offer me a refund in AUS so you shouldn't have a problem.
  8. I gave up and RMA'd the whole set. Have the same setup as you but a 1700 with the same symptoms.
  9. Baked, a new software update has been released and it may help with the issue. The TT rep told me that my issue is Ryzen based so there's no hope for me yet. Unfortunately, I gave up. Have just submitted an RMA request for a full refund. Have also made the switch to 6 NZXT Aer RGBs and they are functioning as expected!
  10. Hi Chumley! I'm glad you had luck getting some sort of control over your fans! Unfortunately I'm still in the same boat where I have no control. Even using the older software version. I'm strongly considering RMAing these fans and just grabbing the NZXT Aer fans, quite fed up that TT havent fixed this issue after almost 2 months!
  11. Hmm that is very unfortunate. Surprised they haven't come out with a fix already..
  12. Hi Hansen, Just trying to spread the word, but if you have a Ryzen system that's the reason the software isn't working. Waiting on a hotfix from thermaltake. Alternatively you should be able to get a full refund from thermaltake.
  13. Hi guys, are any of you running Ryzen systems by any chance? I ask because atm there is a software conflict with riing and ryzen and we're waiting for a hotfix from thermaltake. Admittedly its been almost a month since they told me they're working on it so dont really have an ETA. Hope this helps!
  14. I have not. Just waiting on the hotfix from thermaltake. For anybody that isn't satisfied with their purchase, Thermaltake AU offered me a full refund for the fans as they are incompatible with Ryzen atm. I declined for now as I actually like these fans and am hoping for the fix to come soon. You should be able to receive the same. Call the support centre for you country, screw sending in a ticket!
  15. Hi! I'm having the same issue as you with the same parts also. Thermaltake AU told me it's a software conflict between riing and ryzen and that they're working on a fix. It had been a month and still nothing.. Have you fixed your issue by any chance?
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