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essa.suleman

Big Water 3.0 Extreme Fan Control Software keeps crashing

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Hi

 

I upgraded to the Thermaltake big water 3.0 extreme cooler in October. Had no issues with the software, upgraded to the latest version which worked fine for a while. Now the software crashes every few hours. I have tried the following:
 

Uninstalling v1.6, cleaning registry and re-installing :- doesn't work, software crashes frequently

Uninstalling v1.6, cleaning registry then re-installing v1.0 :- software still crashes but less frequently and the software does not show the cpu temperature. 

Tried running the software as administrator, windows 7 compatibility mode, windows 8 compatibility mode :- still crashes frequently

 

All the latest windows updates have been installed, motherboard, chipset and other drivers are up to date as well. 

 

Below is the latest crash log:

 

Source
Fan Control Software
 
Summary
Stopped working
 
Date
‎2014-‎11-‎16 03:07 AM
 
Status
Not reported
 
Description
Faulting Application Path: C:\Program Files (x86)\Thermaltake\Fan Control Software\Fan Control Software.exe
 
Problem signature
Problem Event Name: CLR20r3
Problem Signature 01: Fan Control Software.exe
Problem Signature 02: 1.6.0.0
Problem Signature 03: 52779223
Problem Signature 04: mscorlib
Problem Signature 05: 4.0.30319.34014
Problem Signature 06: 52e0b679
Problem Signature 07: 183b
Problem Signature 08: 34
Problem Signature 09: System.OutOfMemoryException
OS Version: 6.3.9600.2.0.0.256.103
Locale ID: 7177
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: 84a0
Additional Information 4: 84a09ea102a12ee665c500221db8c9d6
 
 
System Specs:
Intel Core i5 3570K (stock)
Asrock Z77 Fatal1ty Professional Motherboard
16Gb DDR3 RAM
Asus GTX670
Windows 8.1 Professional
 
Any help to resolve this issue will be greatly appreciated. The cooler is really great but this software issue is extremely frustrating. 
 
Thanks

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