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Tt David

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Everything posted by Tt David

  1. Tt David
    Software
  2. Tt David
    Could you open your device manager, find your mouse, click your right button on it Choose update diver software, find our software and refresh it
  3. Tt David
    Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx
  4. Tt David
    Hi Mike, could you send the email to info@thermaltake.com , cs2@thermaltake.com or http://my.ttesports.com/csWarranty.aspx We've contacted our IT department and will fix the email problem soon. Sorry for your inconvenience.
  5. Tt David
    I'm afraid we don't have any software can turn off the side buttons.
  6. Tt David
    Could you please contact our Gemany Branch here: Thermaltake Germany GmbHOststrasse 26, 22844 Norderstedt, Germany TEL : +49(0)40/30-85-86-0 FAX : +49(0)40/30-85-86-89 E-MAIL : info@thermaltake.de WWW : http://de.thermaltake.com
  7. Tt David
    Could you contact our Japan customer service here: http://my.ttesports.com/csWarranty.aspx https://www.facebook.com/TtesportsJapan/?hc_ref=PAGES_TIMELINE or email to: cs3@thermaltake.com.tw
  8. Tt David
    Could you reinstall the software: http://www.ttesports.com/Keyboard/217/CHALLENGER_Prime_RGB_Combo/productPage.htm?a=a&g=ftr And follow these steps: 1. plug out your keyboard 2. remove AP 3. go to C:\Program Files (x86)\Tt eSPORTS\ and clean all files 4. restart your computer 5. plug in Keyboard 6. install AP
  9. Tt David
    Could you follow the steps here: http://www.ttesports.com/files/Product_download/howtoupdatethefirmwareforposeidonz%20rgb(v2_20160624).pdf And then open your device manager, click your right on the keyboard and refresh the software.
  10. Tt David

    cronos ad

    Tt David replied to gedy's topic in Gaming Headsets

    Could you try it on the other computer? If it doesn't work, please contact our customer service: http://my.ttesports.com/csWarranty.aspx USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Mexico : Por Email: apoyotecnico@thermaltakeusa.com Por Telefono: 01-800-823-2606 En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T) Brazil: suporte@thermaltakebr.com Asia: cs2@thermaltake.com.tw Europe: support@thermaltake.de
  11. Tt David
    Could you describe the question more clearly? You can test it on the other computer, if that doesn't work then please contact our customer service. If that works, please go back to your computer, open the device manager and find you mouse.
  12. Tt David
    Could you please contact our customer service: USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T)
  13. Tt David
    Please contact our customer service and someone will help you with the issue USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Mexico : Por Email: apoyotecnico@thermaltakeusa.com Por Telefono: 01-800-823-2606 En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T) Brazil: suporte@thermaltakebr.com Asia: cs2@thermaltake.com.tw Europe: support@thermaltake.de
  14. Tt David
    Sorry it can't. But you can change the light effect to spectrum running
  15. Tt David
    If that still happens please contact our customer service: USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Mexico : Por Email: apoyotecnico@thermaltakeusa.com Por Telefono: 01-800-823-2606 En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T) Brazil: suporte@thermaltakebr.com Asia: cs2@thermaltake.com.tw Europe: support@thermaltake.de
  16. Tt David
    Could you please try to plug out then plug in your keyboard and see if that will happen again? As you know Win 10 always do some unpredictable update and our PM team still need time to figure it out what did they do this time.
  17. Tt David
    Great!
  18. Tt David
    We don't have any customize software for this earphone. Have you tried another mic on your computer before?
  19. Tt David
    Please contact our customer service here : http://my.ttesports.com/csWarranty.aspx
  20. Tt David
    Please contact our customer service here: http://my.ttesports.com/csWarranty.aspx
  21. Tt David
    Please contact our customer service here: http://my.ttesports.com/csWarranty.aspx USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Mexico : Por Email: apoyotecnico@thermaltakeusa.com Por Telefono: 01-800-823-2606 En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T) Brazil: suporte@thermaltakebr.com Asia: cs2@thermaltake.com.tw Europe: support@thermaltake.de
  22. Tt David
    Could you try this keyboard on the other computer? If that still happens, please contact our customer service here: http://my.ttesports.com/csWarranty.aspx USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Mexico : Por Email: apoyotecnico@thermaltakeusa.com Por Telefono: 01-800-823-2606 En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T) Brazil: suporte@thermaltakebr.com Asia: cs2@thermaltake.com.tw Europe: support@thermaltake.de
  23. Tt David
    Download link: http://www.ttesports.com/files/Product_download/challengerprimegamingkeyboarddriver_us_pb_sp_th_tk_v3.0.zip Could you try this keyboard on the other computer? If that still happens, please contact our customer service here: http://my.ttesports.com/csWarranty.aspx USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Mexico : Por Email: apoyotecnico@thermaltakeusa.com Por Telefono: 01-800-823-2606 En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T) Brazil: suporte@thermaltakebr.com Asia: cs2@thermaltake.com.tw Europe: support@thermaltake.de
  24. Tt David
    Could you try to reinstall it? Reinstall step 1. plug out your keyboard 2. remove AP 3. go to C:\Program Files (x86)\Tt eSPORTS\ and clean all files 4. restart your computer 5. plug in Keyboard 6. install AP
  25. Tt David
    Hi there, we'd like to recognize if that is the problem of the hardware or the software. Could you follow these steps and see if that help or not: 1. Try on the other computer If the mouse doesn't work, please contact our customer service for RMA: http://my.ttesports.com/csTech.aspx If the mouse works, please go to step two. 2. Reinstallation AP 1. plug out your mouse 2. remove AP 3. go to C:\Program Files (x86)\Tt eSPORTS\Tt eSPORTS THERON PLUS and clean all files 4. restart your computer 5. plug in the mouse 6. install AP 3. If the software still can't find your mouse, please go to the device manager. Press your right button on the mouse and refresh it by our software.
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