Tt David

Does it work on the other computer?

Hi there, could you send the email to <info@ttesports.com> and we will ask our customer service center to take care your case immediately.

Hi dal1308, Could you open your device manager and find your mouse? You can press your right button and refresh the software again.

Hi Breereilly, We are very sorry for the experience you have. Could you provide your contact details(Name, address, phone, product, etc..) and send it to <info@ttesports.com> please? We will ask our customer service center take care of you issue immediately. Thank you.

Black FP The BLACK FP is a FIDO UAF certified fingerprint sensor security mouse that provides strong, safe and secure password protection for your PC. Using the state-of-the-art National Security Agency (NSA) approved 256-bit advanced encryption standard, it provides users with a fast and secure passwordless experience to login into their system and web pages with the utmost of ease. BLACK FP System Compatibility.pdf BLACK FP Gaming Mouse with Fingerprint Security_1012.pdf DM: http://www.ttesports.com/files/Product_download/blackfp_dm.pdf Website: http://www.ttesports.com/Mice/233/Black_FP/productPage.htm?a=a&g=ftr#.V_2zgfl97RY Subscribe!: https://www.youtube.com/user/TteSports Tt eSPORTS Facebook https://www.facebook.com/TteSPORTS Tt eSPORTS Twitter https://twitter.com/TTESPORTS Tt eSPORTS Instagram: @Ttesports

Could you contact our customer service here: USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Mexico : Por Email: apoyotecnico@thermaltakeusa.com Por Telefono: 01-800-823-2606 En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T) Brazil: suporte@thermaltakebr.com Asia: cs2@thermaltake.com.tw Europe: support@thermaltake.de

Could you contact our customer service here: USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Brazil: suporte@thermaltakebr.com Asia: cs2@thermaltake.com.tw Europe: support@thermaltake.de

Could you try to follow these steps first: Reinstall step 1. plug out your keyboard 2. remove AP 3. go to C:\Program Files (x86)\Tt eSPORTS\POSEIDON Z RGB and clean all files 4. restart your computer 5. plug in Keyboard 6. install AP and check here: howtoupdatethefirmwareforposeidonz rgb(v2_20160624).pdf

Please contact our customer service: Asia: cs2@thermaltake.com

Hi Marak, where are you from? You can contact our customer service: USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Mexico : Por Email: apoyotecnico@thermaltakeusa.com Por Telefono: 01-800-823-2606 En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T) Brazil: suporte@thermaltakebr.com Asia: cs2@thermaltake.com.tw Europe: support@thermaltake.de

Could you please contact our exclusive distributor: NANOTEC Website:http://www.nanotec.com.ph/ or email to our customer service: cs2@thermaltake.com.tw

Maybe this article can help you with the problems: http://www.macworld.co.uk/how-to/mac/how-run-windows-on-mac-using-vmware-boot-camp-3497251/

Do you use WIN 10?

Could you describe more details of the "stop working"? We'd like to know if there is a problem of the hardware or software. Also you can follow this guide and see if it can help. howtoupdatethefirmwareforposeidonz rgb(v2_20160624).pdf Reinstall step 1. plug out your keyboard 2. remove AP 3. go to C:\Program Files (x86)\Tt eSPORTS\POSEIDON Z RGB and clean all files 4. restart your computer 5. plug in Keyboard 6. install AP

We are very sorry for the late reply. We are trying to fix the problem of the software recently, and we'd like to know more details of your questions. Could you send an email to info@ttesports.com and we will have our team member assist with your questions? Reinstall step 1. plug out your keyboard 2. remove AP 3. go to C:\Program Files (x86)\Tt eSPORTS\POSEIDON Z RGB and clean all files 4. restart your computer 5. plug in Keyboard 6. install AP

This article may help you with the issue http://www.daskeyboard.com/blog/custom-keycaps-what-they-are-where-to-find-them/

Could you please contact our customer service and we will have someone help you with the RMA: USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Mexico : Por Email: apoyotecnico@thermaltakeusa.com Por Telefono: 01-800-823-2606 En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T) Brazil: suporte@thermaltakebr.com Asia: cs2@thermaltake.com.tw Europe: support@thermaltake.de

Hi Albion05, Please contact our AU branch here: Thermaltake Australia and New Zealand Pty Ltd.60/170 Forster Road Mount Waverley VIC 3149 AUSTRALIA TEL : +61 (03) 9544 6587 E-MAIL : sales@thermaltake.com.au WWW : http://www.thermaltake.com.au

howtoupdatethefirmwareforposeidonz rgb(v2_20160624).pdf

You can make different profile(Ex. profile 2) in the command center and change to the gaming profile when you are playing games. If you want to set the side key as a keyboard key, you can set up a marco as only one letter. You can also check the user guide here http://www.ttesports.com/files/Product_download/tt%20esports%20black%20v2%20-%20gui%20user%20guide.pdf

Could you go to C:\Program Files (x86)\Tt eSPORTS\Tt eSPORTS Level 10 M Wireless Mouse delete all the files and reinstall it again?

If it doesn't work on the other computer, than you may need to RMA it. Could you provide your country and contact our customer service? USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Mexico : Por Email: apoyotecnico@thermaltakeusa.com Por Telefono: 01-800-823-2606 En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T) Brazil: suporte@thermaltakebr.com Asia: cs2@thermaltake.com.tw Europe: support@thermaltake.de

Could you cc your email to info@ttesports.com? We will ask our team member to take care your issue.

Hi Imy4ng, Sorry for the late reply. We've asked our engineer testing these problem. Could you follow these steps and see if it can solve the problem: 1. plug out your keyboard 2. remove AP 3. go to C:\Program Files (x86)\Tt eSPORTS\POSEIDON Z RGB and clean all files 4. restart your computer 5. plug in Keyboard 6. install AP