Does it work on the other computer? Usually it will work when we run as administrator
If the software still can't recognize your mouse, please contact our customer service for further help:
http://my.ttesports.com/csWarranty.aspx
USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)
Asia: cs2@thermaltake.com
Europe: support@thermaltake.de
This means the software didn't catch your Black V2. Could you please try to open the software by clicking [Ctrl] + [Shift] + left button?
If it still can't recognize your mouse, please open your device manager then find your mouse.
Choose Update Driver Software
Find Command Center
Please remove your command center and then download the latest version from our website: http://www.ttesports.com/files/Product_download/tt_esports_command_center_v2.0009.rar
Hi OneSek. In case of warranty concerns, please first contact your local dealer for further assistance.
You can also contact our customer service here: http://my.ttesports.com/csWarranty.aspx
USA / Canada:
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)
Asia: cs2@thermaltake.com
Europe: support@thermaltake.de
In case of warranty concerns, please first contact your local dealer for further assistance.
For more information, please contact our customer service here: http://my.ttesports.com/csWarranty.aspx
We already combined the firmware update with our Command Center V2.0. You can download the latest version and then update your Ventus X RGB firmware now.
http://www.ttesports.com/files/Product_download/tt_esports_command_center_v2.0009.rar
Hi Airvh, to avoid these kind of Ghosting problem, you can find our Meka Pro with N-Key rollover function
for your reference: http://www.ttesports.com/Keyboard/243/MEKA_PRO_Cherry_BLUE/productPage.htm?a=a&g=ftr