We've discussed with our PM team. There are some possibilities: your computer can't find your keyboard or your keyboard's firmware is broken. That's why we may need you to try it on the other computer and see if they can update the firmware.
Try this one
http://www.ttesports.com/files/Product_download/tt%20esports%20theron%20infrared_ap%20v1.0.0.0.rar
If not, please take a photo of the bottom of the mouse
Really sorry for that. Could you please contact:
Thermaltake USA Customer Service
Email: ttsupport@thermaltakeusa.com
Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (P.S.T)
Could you open this software by right click and choose "run as administrator"?
http://www.ttesports.com/files/Product_download/tt%20esports%20theron%20infrared_ap%20v1.0.0.0.rar
Also could you check your model? I'm not sure which THERON did you buy.
http://www.ttesports.com/Mice/59/THERON_Infrared/productPage.htm?a=a&g=ftr
http://www.ttesports.com/Mice/28/THERON/productPage.htm?a=a&g=ftr
Please contact:
Thermaltake USA Inc.
20420 Business Parkway, City of Industry, CA, 91789 USA
email: ttsupport@thermaltakeusa.com
Tel: Toll-Free 800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)
please contact:
Thermaltake USA Inc.
20420 Business Parkway, City of Industry, CA, 91789 USA
email: ttsupport@thermaltakeusa.com
Tel: Toll-Free 800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)