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@ThermalMike Ok this has REALLY REALLY going being funny. My wife got me a PREMIUM cable after the 3 faulty ones you replaced and I get to loading the windows login screen and black. Nothing and both monitors say no cable connected. Windows has booted in the background but i have black monitors. This has happened a few times and mainly from cold boot or the first boot of the day i have to reboot my computer and the screens come back. Not this time as it would just do the same thing and no cable connected. The only way i got my computer to work right now was to push up on the cable and move it
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After getting 3 Replacement cables my wife got me a premium cable for my birthday and that works.
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Have been busy and need to move the WC tubes so going to have a crack at it this weekend if I get time.
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Yeah my wife bought me a premium cable from PLE for my birthday. It was $85.still more than 69 on the Australian TT site but will see if this works.
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Yes I did contact you and yes they sent me another cable and it was the same cable and didn't work. I have had 3 cables so far. I have emailed you again, please make sure TT Australia don't send me any of their leftover old crappy cables please.
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Sorry Mike, after having 3 of your cables failed I'm not willing to pay for another "Cheaper New Designed" cable when my faulty replacement cable was supposed to be redesigned aswell.
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What are these said cables???
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Thanks, Kind of disappointing on the TTPremium website it you can buy it for $69.99AUD but all the shops here have them $85+postage. Don't suppose you have an exchange service i can send back 3 of the faulty cables and you send me a premium?
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How can us in Australia order the premium cable? I've had 2 replacement cables sent to me so I just want to bite the bullet and buy the new premium one however I'm NOT paying $78 for delivery? That is ludicrous, $148 for the cable when you supplied 3 x faulty cables to me.
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Just got my replacement today. Can someone explain what the difference is as this Cable looks the same as the original and the replacement one I got in February. The only difference is this Cable is a ball hair shorter???
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Emailed ttsupport@thermaltakeusa.com on Sunday 2nd October 12:53pm Australian Eastern time, got an email Tuesday 4th October (Monday was a holiday) with the tracking number of the courier sending it from Melbourne (i'm in Queensland) hope this is the correct cable that actually works this time.
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reapz reacted to a post in a topic:
**ATTN Users with Thermaltake Riser Cables**
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Auspost was probably the longest part I'm in QLD and took about a week to get to me. To be honest not sure if i am bothered to go through all the BS just to get a new cable (that may or may not work, so now i have a choice either not use my PC for the next few weeks or just bite the bullet and just spend a day changing my custom loop and cable management. Since the Australian RMA department have my details already because hey had sent me a replacement cable from the stock that doesn't work. They should've just sent one to me when this problem was noticed and the "new" cables were issued as my
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Wow can't believe I just found this thread. I got my case for Xmas and was having problems so they sent me a new Cable in January. Tried the new Cable and had same issue. Thinking it was compatibility with M/B or GPU I didn't use it. Got a new M/B and use it with my old GPU Gtx760 and seemed to work. Just got a new GTX1070 and I've had issues in windows with BSOD and just lock ups in about 5mins. Thinking it was the card till I tried a $2 eBay riser and things worked fine. Not happy Thermal take support in Australia didn't let me know there was an issue with the older cables since I told them
