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ThermalMike last won the day on November 15 2018

ThermalMike had the most liked content!

About ThermalMike

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    Hardcore Guru
  • Birthday 05/03/1979

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    California, USA
  • Interests
    Gaming, Computer Hardware, Photography, Video Editing, Family.

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  1. Greetings Mike! Could you help me please with my Topic.


  2. hi mike,

    i have just bought Level 20 GT ARGB chase. i can not control level of the fan speed. 

    neither bios or OS cannot see the connected fans on TT controller. 

    i link the controller to Asus MB with 3 pin Adresseble socket. Could you help me

  3. Hi All, I am changing roles with Thermaltake and as a result I will be offline on these forums. 

    If you need assistance, please contact our customer service - https://thermaltakeusa.zendesk.com/hc/en-us

    You can also find me on Facebook https://www.facebook.com/ThermalMike

  4. Hi, The SYNC controller, just to confirm this is what you are talking about.. Does not have a daisy chain option, if you need to run more than 9 devices, you need 2 controllers and a motherboard that has 2 5v RGB LED headers. Limitation not on our side for the most part. Not many MB support 2 5v headers right now, but it is growing, like yours, it has 2 12v headers but only 1 5v.
  5. Hi, Spoke with our software team. Due to the security with windows and the functions that are included (Temp/Sound modes) the application is required to be run by admin.
  6. Hi, Thanks for the info, I will pass this off to our team to take a look. Is there a particular reason why you are not using a admin account on windows? Lots of things require this, but will take a look and see what we can do.
  7. Hi, Turn off PWM, the values are static set in the software, but it will not change if the CPU temp does not. I dont follow the difference on that part much, just a setting it seems you need to adjust. Can you give more info on the start process you mention, I want to try and recreate it.
  8. Hello, Just wanted to update here, we have seen reports of this motherboard with several other case manufactures having the same issue. We are investigating this on our end to ensure we are compliant with the I/O Spec. At this time we dont see any known issues with our Thermaltake Chassis.
  9. Hi, From what I see, it is only a couple people on that thread, I still think you just have to understand how to install it. I looked at the pictures again, its not far off, but I am in no way suggesting you do anything you are not comfortable with. No I dont have that one, Gigabyte shares the same "feature" so it was just a reference. I have used other boards from asus with the built-in I/O and didnt have any big problems, just noticed same like you, gave it a push to the left and it was all good. I would recommend however to go with an Aorus for the Z390 as their boards have had the best reviews and I am happy with my Z390 Master.
  10. Hi, Can you please provide the HWinfo? You can find it by clicking the "Info" in the lower left and then paste it here so we can take a look.
  11. Hi, I think the issue is with your audio drivers. When was the last time you updated? Suggest to try that as the software has sound modes too and requires that detection from the audio driver to enable the features.
  12. Hi, You need to change the dip switch on the 2nd controller. Flip up #1 and it will become controller #2 and then reboot and should be good.
  13. Hello, Unfortunately no exchange program or anything that Thermaltake offers. We do have 2 models of the View 71, one with the RGB fans and one without. Depending on where you are with the build and how you purchased it will decide mostly on what you can do. Pay it forward and help someone with some new fans
  14. As I mentioned in your other thread, it should work and you just need to play with it to get it lined up. Any case you get you will have this same situation for you, its industry spec and has not changed in over a decade.
  15. To add a personal experience, I just built a View 71 with a Aorus Master Z390 and I saw the same thing, just had to push it more to the left and it was good.
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