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ThermalMike last won the day on November 15 2018

ThermalMike had the most liked content!

About ThermalMike

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    Hardcore Guru
  • Birthday 05/03/1979

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    California, USA
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    Gaming, Computer Hardware, Photography, Video Editing, Family.

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  1. Hi All, I am changing roles with Thermaltake and as a result I will be offline on these forums. 

    If you need assistance, please contact our customer service - https://thermaltakeusa.zendesk.com/hc/en-us

    You can also find me on Facebook https://www.facebook.com/ThermalMike

  2. ThermalMike

    Can 9 fan controller daisy chain?

    Hi, The SYNC controller, just to confirm this is what you are talking about.. Does not have a daisy chain option, if you need to run more than 9 devices, you need 2 controllers and a motherboard that has 2 5v RGB LED headers. Limitation not on our side for the most part. Not many MB support 2 5v headers right now, but it is growing, like yours, it has 2 12v headers but only 1 5v.
  3. ThermalMike

    RGB 1.2.5 ... can this be true?

    Hi, Spoke with our software team. Due to the security with windows and the functions that are included (Temp/Sound modes) the application is required to be run by admin.
  4. ThermalMike

    RGB 1.2.5 ... can this be true?

    Hi, Thanks for the info, I will pass this off to our team to take a look. Is there a particular reason why you are not using a admin account on windows? Lots of things require this, but will take a look and see what we can do.
  5. ThermalMike

    RGB 1.2.5 ... can this be true?

    Hi, Turn off PWM, the values are static set in the software, but it will not change if the CPU temp does not. I dont follow the difference on that part much, just a setting it seems you need to adjust. Can you give more info on the start process you mention, I want to try and recreate it.
  6. ThermalMike

    Thermaltake View 31 not compatible with ASUS board, Maximus Z390

    Hello, Just wanted to update here, we have seen reports of this motherboard with several other case manufactures having the same issue. We are investigating this on our end to ensure we are compliant with the I/O Spec. At this time we dont see any known issues with our Thermaltake Chassis.
  7. ThermalMike

    Thermaltake View 31 not compatible with ASUS board, Maximus Z390

    Hi, From what I see, it is only a couple people on that thread, I still think you just have to understand how to install it. I looked at the pictures again, its not far off, but I am in no way suggesting you do anything you are not comfortable with. No I dont have that one, Gigabyte shares the same "feature" so it was just a reference. I have used other boards from asus with the built-in I/O and didnt have any big problems, just noticed same like you, gave it a push to the left and it was all good. I would recommend however to go with an Aorus for the Z390 as their boards have had the best reviews and I am happy with my Z390 Master.
  8. ThermalMike

    Temp reading on Floe TT Premium RGB 360 with 2990wx

    Hi, Can you please provide the HWinfo? You can find it by clicking the "Info" in the lower left and then paste it here so we can take a look.
  9. ThermalMike

    TT Riing Plus software - sound problem - looping

    Hi, I think the issue is with your audio drivers. When was the last time you updated? Suggest to try that as the software has sound modes too and requires that detection from the audio driver to enable the features.
  10. ThermalMike

    4 FAN and 2 Controller Error Code H_0x0002

    Hi, You need to change the dip switch on the 2nd controller. Flip up #1 and it will become controller #2 and then reboot and should be good.
  11. ThermalMike

    Thermaltake view 71 case with old fans

    Hello, Unfortunately no exchange program or anything that Thermaltake offers. We do have 2 models of the View 71, one with the RGB fans and one without. Depending on where you are with the build and how you purchased it will decide mostly on what you can do. Pay it forward and help someone with some new fans
  12. As I mentioned in your other thread, it should work and you just need to play with it to get it lined up. Any case you get you will have this same situation for you, its industry spec and has not changed in over a decade.
  13. ThermalMike

    Thermaltake View 31 not compatible with ASUS board, Maximus Z390

    To add a personal experience, I just built a View 71 with a Aorus Master Z390 and I saw the same thing, just had to push it more to the left and it was good.
  14. ThermalMike

    Thermaltake View 31 not compatible with ASUS board, Maximus Z390

    Hello, It will work, the new MB you will see from ASUS and Gigabyte both have this new design. It takes an extra look to get the I/O lined up right so the mounting holes line up. You have to push the board left to get the compression and secure it. That I/O panel is an industry standard, it will be the same with others that are not open frame. Sorry for the frustrations you have had with this, good luck with whatever you decide to do, but either that case is damaged (Bent) or it is just a lesson on using a MB with a built on I/O.
  15. ThermalMike

    Riing RGB (2016) control with software possible?

    Hi, The analog fans unfortunately cannot work with the digital fans. Different design and the connectors are also different for this reason.