rdonlick3

I got an official response back from Thermaltake for everyone wondering what the problem is. The micro b to USB 9 pin cables are too short on the micro b end to make contact to the hub, they are going to offer replacement and if you just try another micro b cable like a phone one, this should fix everyone's issue.

The new fans are very quiet and look really nice. I have 6 of these on the visible side of a node 804 case.  
Being able to tweak the lighting on each of them is a lot of fun but I am having continuous issues with the software.
I am running 6 of the new fans on 2 controllers. I am wondering if I have something set up wrong or if there are some  issues with the software.
 
Has anyone been able to get the fans to be seen when you run another fan utility or physical controller,,, and then stay visible and controllable?
I would love to find out I am just doing something wrong.
 
I have gotten my Asus Gene viii to see the fans but they disappear within fan xpert 3 or SpeedFan in less than an hour usually.
 As soon as another fan utlility launches when windows is up the Riing controls stop doing anything. 
The only way I have been able to adjust settings again is by uninstalling and reinstalling the Riing software.
 
It would be alot easier to accept the limitations of the software if  the fans were controllable outside of the Riing software.
 
Having the software stop working lowers my confidence that the fans will adjust during load increases so I don't feel comfortable having so many of my fans controlled by the software.
 
Often  when I am adjusting settings on a fan (once or twice each time I adjust fan settings), suddenly the color adjustment will occur on a different fan than I was changing settings on.
Often the software doesn't seem to be able to handle setting 3 fans for one controller than moving to the other controller.
The settings will want to sync up for each set of 3 fans on each controller.
This makes it hard to set all 6 fans too different colors and save the configuration.

I've contacted the TT support on this (the international?) page and wrote an email directly to the german support but didn't got an answer yet. It would be a shame if there isn't a solution to this problem, considering how much I paid for these fans...
I will keep you updated if I hear from them!

I am having the exact same issue, although I have 2 controllers, 3 fans in each, they are all lit up and spinning, nothing detected at all...