801Computers

I've had mine for about two months. I had the original software it came with, and had no real trouble setting it up. (the gui didn't like hi res monitor). I was able to change fan speeds, performance, silent, and program the colors to red. I have these on one side of my radiator in a push pull config and had them on silent. It's been at least two weeks since i made any adjustments on them, but this time the software says the controller isn't there. Fans don't show up either. I noticed a software update on your site. Tried that with no success. Just a fancy message now that says Controller not found. I've tried uninstalling and reinstalling software, multiple USB headers on the mobo, different micro usb cables, even tried connecting the controller to an external usb port. still nothing. I have no idea how long the controller may have been out. I guess I never thought anything was wrong because the LED's are the same color I set, and the fans are still spinning. Attached pics of before and after update. These are the Riing premium radiator 12mm fans Windows 10 pro, Z170i Gaming Pro AC mobo, gtx 1080, 7700k, 16gb gsklllz ripsaw, 960 evo pro nvme ssd