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Swinox

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Posts posted by Swinox

  2. **ATTN Users with Thermaltake Riser Cables**

    in Chassis

    Posted

    On 12-12-2017 at 2:24 AM, ThermalMike said:

    Please list out the email you are using to contact us. Do you have a way to confirm we got it?

    Did you try to call us in the 6 months? - help me out here so I can help you too.

    http://www.thermaltake.com/corporate.aspx?t=4

    I have mailed to the corresponding tech support of my region.

    tech@thermaltake.com (filled in the tech support request) then support@thermaltake.de

    I got a confirmation that they will send the parts free of charge, so I provided them with my shipping address and then nothing.

    As stated in their email, I had to attach previous messages, as I did every single time.

    I haven't called though, cause I am not really a caller, more of a texter emailer guy. (cause I don't hear very well, partially deaf, I don't like to be confronted with my handicap).

    And then after months of waiting emailed by answering their mail again, and again and again, then mailing support again and got nothing. Just the worst support ever.

  3. **ATTN Users with Thermaltake Riser Cables**

    in Chassis

    Posted

    Contacted support for Belgium (i guess it's the german support) 6 months ago, they said they would send me a replacement cable. Still nothing received after 6 #### months. I have send 5 #### emails back and they don't even answer, worst support ever!

    As you can see I am very #### right now. Never ever will I buy anything from Thermaltake again, now I have to invest another #### 60-80 euros for a decent pci-e extender.

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