[Please, help to solve software issue: After registred my PSU in cloud DPS software has two PSU records in remote PSU window and both of them are offline]

16 hours ago, Deniska said:

Thank you very much for your reply!!

 

As I understand

1) Thermaltake will try to delete garbage record and tomorrow I will see it.

2) This remote feature to switch off and restart computer temporatory anavailable for now in cloud beta 1 (but according to video presentation it works normally before as I understand) , but you will try to fix it ?

3) About the MAP is clear.

 

My login to DPS cloud service is denism77@yandex.ru

 

 

 

 

5

Hi,

1) yes, that's correct

2) we will do our best to fix it ASAP, once it's done, we will send out a notice 

thanks again for your patient!

 

[How to build RGB Plus system with iRGB Plus PSU?]

Hi, 

yes, it's just like a USB hub. You can connect the USB line of case fan into the control box, and connect the control box to motherboard USB 9 pin port

 

[Toughpower 750 USB to mobo question]

Hi, 

could you take a photo of your USB cable line? 

one side is the mini side for the PSU, and another side is 9-pin for motherboard ( the place that I circled red for you on the picture)

here is the 9-pin port photo for your reference

if it is still unavailable, please find following customer service to change the USB cable line for you

USA/Canada/South America:
support@thermaltakeusa.zendesk.com 

Europe
support@thermaltake.de 

Australia/ New Zealand
rma@thermaltake.com.au

 

 

[Why smartphone software can’t switch on computer via “Wake on lan” feature?]

sure, I will report to RD team

thanks again

[Smart Power Management User Manualhttps://community.thermaltake.com/index.php?/topic/50961-smart-power-management-user-manual/]

On 8/25/2018 at 8:01 AM, Deniska said:

how I can contact directly with SPM support to fix my account issues? 

I have a issue with DPM SPM cloud software (beta 1.0), who can help me to fix it?

This DPM software have a real troubles and a lot of bugs!

 

HI Deniska,

I just gave you the contact window

we are working on your issues now

[Toughpower 750 USB to mobo question]

 

Hi sir,

 

for digital PSU, you need to install DPS G PC APP here http://dps.thermaltake.com/en

it is designed to control PSU, and for TT RGB PLUS software, it is designed to control case fan, cooler, etc.

meantime, could you provide your PSU model name for me?  is it this one? Thermaltake Toughpower DPS G RGB 750W Gold

[Please, help to solve software issue: After registred my PSU in cloud DPS software has two PSU records in remote PSU window and both of them are offline]

Hi Deniska,

thanks for your advice and recommendation, we know that there do exist some bugs in the cloud system, and we will do our best to fix it ASAP

1) we are working on this to delete the unknown PSU for you. it will be all clear by tomorrow

 

2) for the "Remote" feature on the cloud system, it is unavailable now, but for your mobile APP, it is workable 

 we will fix it on the cloud system 

 

3) about the MAP issue because Google just changes its policy, and we are working on it to meet their requirements

thanks for your advice again, if you have more suggestions for us, you can email to FAE@thermaltake.com

 

[Why smartphone software can’t switch on computer via “Wake on lan” feature?]

Hi, 

thanks for the advice, we will pass this info to our RD

will have this new feature soon

[Top PSU model "Thermaltake Toughpower iRGB PLUS 1250W Titanium" doesn't have 80 Plus Titanium sertificate?]

Hi,

now you can find out the certification on 80PLUS website https://www.plugloadsolutions.com/80PlusPowerSuppliesDetail.aspx?id=71&type=2

 

[Toughpower 750 USB to mobo question]

HI,

could you provide us what is the model of your power supply?

here is the reference for you, I circle the USB port on x470i motherboard

[Top PSU model "Thermaltake Toughpower iRGB PLUS 1250W Titanium" doesn't have 80 Plus Titanium sertificate?]

Hi Sir,

there is no doubt that "Thermaltake iRGB PLUS 1250W Titanium" has official Titanium certification

please find the certification as shown in the following picture

there must have some mistake with it, and we reported this issue to 80 PLUS certificate

thanks for your finding, and we are working it right now

Thermaltake Technology Co., Ltd._TPG-1250DH3FCT_1250W_SOCE 4220.2_Report.pdf

[Thermaltake DPS 850W issue with TT DPS G App]

Hi,

can you try to insert the USB cable line into a different port on the motherboard,

and meantime please help to download and re-install the latest version of software here  http://dps.thermaltake.com/en

Also, could you share with us what's the model of power supply that you are using?

 

If you need any local customer service help, you can check from here

Customer Service: 

USA/Canada/South America:
support@thermaltakeusa.zendesk.com 

Europe
support@thermaltake.de 

Australia/ New Zealand
rma@thermaltake.com.au 

[DPSG 1255W Titanium - I just bought it and it exploded!]

Hi Rammstein,

Sorry about what happened. 

I have contacted our customer service here from the headquarter and help you out quick 

I'm sure you will receive the feedback in a short time

sorry again

Best Regards

[No CPU power connector]

Hi,

I just checked the TR2 RX-550, and it's semi-modular power supply. 

So, your CPU connector should already mounted to your power supply.

Therefore, if the 4x4 CPU connector is missing, you should return it and get a new one.

Here is all the customer email address in case you need it:

 

Customer Service: 

USA/Canada/South America:
support@thermaltakeusa.zendesk.com 

Europe
support@thermaltake.de 

Australia/ New Zealand
rma@thermaltake.com.au 

Thanks

[Power Supplies for X71?]

On 7/1/2018 at 8:08 AM, Shakedown St. said:

I purchased a 1000w Seagate SS1000XP Platinum power supply to go in my Thermaltake X71 case, but it was not tall enough to fit the screw holes.

Can anyone recommend a power supply that would fit the X71 case?

Hi,

for X71 case, it is suitable for all Thermaltake ATX power supply, if you would like to buy a platinum one, following are my recommendations

analog platinum:

 http://www.thermaltake.com/Power_Supply/Toughpower_Series_/Toughpower_Grand/C_00003137/Toughpower_Grand_RGB_1050W_Platinum/design.htm

digital platinum:  

http://www.thermaltake.com/Power_Supply/Toughpower_iRGB_Series_/Toughpower_iRGB_PLUS/C_00003141/Toughpower_iRGB_PLUS_1050W_Platinum_TT_Premium_Edition/design.htm

 

[Problem with DPS app for DPS G 650w Gold]

On 5/19/2018 at 7:06 PM, PandaBlr said:

нету у меня разъема USB в Блоке питания 

Здравствуй,

на самом деле это аналоговый источник питания, поэтому он не может использовать нашу программную систему
Поэтому я порекомендую вам купить этот продукт с поддержкой цифрового программного обеспечения

http://ru.thermaltake.com/Блоки_Питания/Toughpower_Series_/Toughpower_DPS_G/C_00002916/Toughpower_DPS_G_RGB_750W_Gold_/design.htm

 

 

[Thermaltake DPS G App2.0 Smart Software]

Hi Lorick,

sorry for causing you misunderstanding, we are trying our best to help you solve this issue, so we arrange one professional customer service 

currently we just launch new version of DPS G PC APP, please try to install the new one here, which can help you solve the warning alert issue

http://www.thermaltake.com/Power_Supply/Toughpower_Series_/Toughpower_DPS_G/C_00002916/Toughpower_DPS_G_RGB_750W_Gold_/Support.htm

sorry again

 

[The Riing Plus fans in these power supplies]

10 hours ago, freewheelin76 said:

I think it would have been a smart idea to add an optional header on the psu for these with optional cable that connects to TT premium fan controllers directly. 

Hi,

thanks for your advice, and we heart lots of people had the same issue

therefore, we just launch a new Internal USB Hub to expand the number of 9pin USB port on the motherboard

more information: http://www.thermaltake.com/Power_Supply/Accessories_/USB_Hub/C_00003210/H200_Internal_USB_Hub/design.htm

Buy link: http://ttpremium.com/product/h200-internal-usb-hub/

[Toughpower iRGB PLUS Owner Club]

Toughpower iRGB PLUS Titanium & Platinum Series

builds up with great quality and patented ultra-silent, 16.8 million-color RGB fan and 12 controllable single LEDs with 7 lighting modes, plus the support for three of intelligent platforms to help users monitor smart power supply units, and also becomes the world’s first voice controllable digital power supply which can be sync with all other Thermaltake TT RGB PLUS sync compatible products.

 

For more iRGB PLUS series details please visit: http://www.thermaltake.com/psu.aspx

For more software details please visit:　http://dps.thermaltake.com/en

 

 

Welcome to share us your own iRGB PLUS power supply

you will have the chance to show your amazing build up on Tt offical FB  https://www.facebook.com/ThermaltakeInc/

 

[3RD Month waiting for ret]

Hi Ragecake,

We are very sorry to hear that you had a bad experience!
Would you mind to directly contact our global customer service

we will try our best to help you ASAP

USA/Canada/South America:
support@thermaltakeusa.zendesk.com

Europe
support@thermaltake.de

Australia/ New Zealand
rma@thermaltake.com.au

International Global Customers:
info@thermaltake.com

[The Riing Plus fans in these power supplies]

Hi,

our new launched "iRGB Plus Titanium and Platinum" PSU combined with Riing Plus fans, and you can use Riing PLUS software to control all RGB effects

Just make sure you click the "Sync DPSG On" button

to see more information, you may click on following webpage http://dps.thermaltake.com/en

 

[Thermaltake DPS G App2.0 Smart Software]

Hi Lorick, 

could you help us to send email to tony.peng@thermaltake.com

thanks

[DPS Software Warnings/Real-time spikes]

Hi, 

sorry for causing concern, could you help us to send email to tony.peng@thermaltake.com

we will help you to solve this issue

[2x Digital PSU on one rig?]

Hi Chrischi,

We have Toughpower DPS G RGB 1500W for high power usage

 http://www.thermaltake.com/Power_Supply/Toughpower_Series_/Toughpower_DPS_G/C_00002920/Toughpower_DPS_G_RGB_1500W_Titanium_/design.htm

Also, we do think that multi PSU monitoring would be great helpful for user, and we are planning to do so

So, is there any other feedback, please feel free to let us know

[Thermaltake DPS G App2.0 Smart Software]

Hi Lorick,

can you tell us your following PC info?

we will try to solve it ASAP

PC specs : 

- OS: 
- CPU: 
- MoBo: 
- RAM: 
- GPU: 
- PSU: 

- DPS G software vesion: