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Darren YangTt Spm

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Everything posted by Darren YangTt Spm

  1. Hi Sir, can you help me to double check that connects the 4-pin USB cable line to 9 pin header on the motherboard? thanks power: 4-pin USB cable line motherboard: 9-pin header
  2. Hi, I will suggest you use our TTMod Sleeved cable which is suitable for all TT power supplies and there are plenty of colors to choose here is the info https://www.thermaltake.com/psu.aspx
  3. Hi, what we think it should support the ASUS M4A78T-E So, can you help to install the PSU to another PC system to test whether the Power Supply work or not? If not, please find following for customer service support USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe: support@thermaltake.de Australia/ New Zealand: rma@thermaltake.com.au International Global Customers: info@thermaltake.com
  4. Hi Sir, can you privately share me your email address and I will help you to check for you sorry for causing you inconvenience
  5. Hi Sir, yes, you need to run both the ATX 16-Pin and the 14-Pin to trigger the motherboard can you help me to check if the PSU is running or not when your monitor is black? meanwhile, please share us your PC spec - Motherboard - CPU - VGA - RAM - OS version thanks
  6. Hi, thanks for your feedback, we will share your ideas with our product team
  7. Hi, can you help me to check you connect to the USB 9-pin port as shown in the following picture our power supply have to connect to 9-pin USB port
  8. Hi, can you tell me the model name of the power supply and motherboard? meanwhile, can you try to connect the USB line into another USB 9-pin port on motherboard again? thank you
  9. Hi Anton, if you open the screw on PSU case, that would affect your 10 years warranty here I will suggest you wait for our new product, we will have a new one soon to meet your expectation thank you
  10. hi everyone, sorry for the delay, we will have a new update really soon thanks for your patience
  11. Hi, we didn't provide customized modular power sleeved cable for sales, would you consider to use extension sleeved cable for use? here we have multiple colors to choose, please find following for product info https://www.thermaltake.com/psu.aspx
  12. hi, sorry for the late reply, we had been worked for weeks on our new version of DPS G PC APP (with new UI), and we are about to launch this feature on next version around mid of December. thanks for your patience, we are working on it right now BR
  13. Hi, sorry for causing you trouble, can you try to use another USB line to see if it works for not? you can find at following for our customer service info, they can help you to change one for you USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au International Global Customers: info@thermaltake.com
  14. Hi, sorry for causing you inconvenience can you try to go to the store to double check with other components, it probably has some compatibility issue with new motherboard and VGA card BR
  15. Hi, the pin define of 6-pin male SATA and 8-pin female connector are different so here I will suggest you if you have available peripheral (4-pin female connector) on power supply, you can buy the connector which comes into connecting with SATA and peripheral hope it can help you out
  16. Hi, sorry for causing you inconvenience, this cable line is not for sale, and it should be put in the box can you PM me your email address? and I will ask our customer service to help you
  17. Hi sir, this one is our previous version of digital PSU which can't sync with TT RGB PLUS software only new Toughpower iRGB PLUS Titanium & Platinum Series can sync with TT RGB PLUS software, and also Amazon Alexa Following are product info for you https://www.thermaltake.com/Toughpower_iRGB_Series/Toughpower_iRGB_Series_/Toughpower_iRGB_PLUS/C_00003081/Toughpower_iRGB_PLUS_1250W_Titanium/design.htm https://www.thermaltake.com/Toughpower_iRGB_Series/Toughpower_iRGB_Series_/Toughpower_iRGB_PLUS/C_00003142/Toughpower_iRGB_PLUS_1200W_Platinum_TT_Premium_Edition/design.htm https://www.thermaltake.com/Toughpower_iRGB_Series/Toughpower_iRGB_Series_/Toughpower_iRGB_PLUS/C_00003141/Toughpower_iRGB_PLUS_1050W_Platinum_TT_Premium_Edition/design.htm https://www.thermaltake.com/Toughpower_iRGB_Series/Toughpower_iRGB_Series_/Toughpower_iRGB_PLUS/C_00003139/Toughpower_iRGB_PLUS_850W_Platinum_TT_Premium_Edition/design.htm
  18. Hi Stephen, for digital monitoring, you need to connect the USB cable with the motherboard and power supply can you help to double check if there is a USB cable line in the box? please find the reference picture as shown in following if there is no USB cable in there, please feedback to our customer team, and they will help you out USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au International Global Customers: info@thermaltake.com
  19. Hi, In PC APP 3.0, we remove the "log out data" feature, because you can see all the data on SPM cloud according to your selected date, you will see the corresponding data which is much more convenient
  20. Hi, our RD team are still working on other projects now, once we have any updates, we will let you know! probably it will launch on mid of Nov.
  21. hi, we think probably it's not power supply issue because you already changed two PSU therefore, it might be the issue with motherboard, CPU, or RAM so I will suggest you change the other stuff first
  22. Hi Pioruns, sorry for the late reply, we are working on to add a new feature, which can let you customize your fan RPM hope this can solve your issue, and we will launch it soon thanks for your patience
  23. Hi Pioruns, can you try to increase or decrease the loading of your PSU? the threshold of PSU loading is at 1050W, which means that if your PSU loading is over 1050W, the fan speed will spin up from 1200 RPM to 1600 RPM, or even higher if your loading is lower than 1050W, the fan speed will keep at around 1200RPM please find following for the graph of RPM vs loading under different modes
  24. Hi, yes, H200 is the only solution now for you to expand your internal USB 9-pin headers more info here https://www.thermaltake.com/Power_Supply/Accessories_/USB_Hub/C_00003210/H200_Internal_USB_Hub/design.htm
  25. Hi Sir, sorry for causing you inconvenience 1. can you help to check if the RPM spinning situation happens on hardware or software? if happens on hardware, did you hear the fan spinning up and down? if happens on software, could you help to provide the screenshot of DPS G PC APP software for the main page and PC info page? 2. normally it will happen when the loading of PSU was too high, can you try to lower down the loading and check again?
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