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Stephen Chiang

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  1. Glad to help, if any question, please let me know, Thanks !!
  2. Also you can try to reset the firmware via this update tool. https://drive.google.com/file/d/1LLgxMoZV-vQjruLnNzFVq1Y4xTF4yKad/view?usp=sharing
  3. Just to clarify, only media/game/brightness/windows store keys don't work, other keys work fine? If you close software, do media/game/brightness/windows store keys work or not? Thx~
  4. I'd recommend the Cyber chair series, it's good for both gaming and office use. Take a look ^^
  5. I'd recommend the Cyber chair series, it's good for both gaming and office use. Take a look ^^ https://www.thermaltakeusa.com/cyberchair-e500.html
  6. Hi, what's the model of your Neptune keyboard? Is it Neptune Elite RGB or Neptune Pro?
  7. Hi guys, please download the FW via below link. If any question, please let me know. Thank you https://drive.google.com/file/d/1ctuHcdYLshKQuWbEYHRzjHtNbWNfQNmK/view?usp=sharing
  8. Hi guys, please download the FW via below link. If any question, please let me know. Thank you https://drive.google.com/file/d/1ctuHcdYLshKQuWbEYHRzjHtNbWNfQNmK/view?usp=sharing
  9. For the Challenger Prime model (serial # KB-CHMMBBL), there's seems to be a FW issue on this keyboard so Left Shift + Left Ctrl + Down Arrow doesn't work. We are working on a FW fix file, please be patient. Sorry for the inconvenience. Thank you
  10. Hi, unfortunately that's how Macro keys work for this particular keyboard. I'm afraid there's no solution to this matter. Just for reference, you can visit the keyboard website https://www.ttesports.com/Keyboard/336/Challenger_Prime_V2_/productPage.htm?a=a&g=ftr#.X07vk9RS-70 or if you have any other question, please feel free to let us know, thanks
  11. Hi, guys, Please download Neptune Elite RGB FW updater file via below link. Plug-in the keyboard and run the .exe file to update the FW. Let me know if any question. Thank you https://drive.google.com/file/d/1LLgxMoZV-vQjruLnNzFVq1Y4xTF4yKad/view?usp=sharing
  12. Hello Elliot Press scroll wheel and front side button to switch between 5 lighting effects (Static/Pulse/Spectrum Running/Snake Marquee/Wave/Reactive/Blink). Give it a try, any question, please let me know. Thank you
  13. Hi, Jenni, sorry for the late reply. There seems to be an error on the FW on this Challenger Prime V2 keyboard so "Shift + Ctrl + arrow down" results in nothing. We will update a newer FW in the near future to you. Thank you
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