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Stephen Chiang

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About Stephen Chiang

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  1. Hi may I ask which Commander gaming gear combo you are referring to? please let me know the full product name. Thank you
  2. Got the log file. We are working on it, will let you know ASAP. Thanks again
  3. Hello, we may need your help to provide the log file so we can analyze this problem. Please open the software, and after it closes on its' own, follow below steps to get the log file and send it to us. Thank you - Open the hidden folder C:\Users\user\AppData\Roaming\Tt\TT_PREMIUM_X1, and check the log file TT iTake Engine_Log.txt. Please send this .txt file to me. My email: stephen.chiang@ttesports.com
  4. Hi, ok, understood. I will look into this matter and get back to you ASAP. Thanks
  5. Hello, can you please try reinstall the software again? thanks
  6. Hello, what seems to be the problem with Command Pro Center? Can you open software? Thanks
  7. hello, did you hit "Apply" after customizing the lighting effects on the iTAKE software? thx
  8. Hi may I ask which model is it? thx
  9. Hi did you hit "Apply" on the software menu? thx
  10. Hello, which keyboard are you using for the itake software? and did you hit "Apply" on the software lighting setup menu? thx
  11. Hi what's the Challenger model full name? thx
  12. Hi, may I ask which Challenger model ? Thx
  13. Hi, I'm sorry but Poseidon Z is an old model, and it is also an EOL (End of Life) model. We no longer sell this keyboard. Thanks
  14. Hi, we are looking into this matter now. Will keep you updated ASAP. Thanks
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