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Stephen Chiang

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About Stephen Chiang

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  1. Hi may I ask which model is it? thx
  2. Hi did you hit "Apply" on the software menu? thx
  3. Hello, which keyboard are you using for the itake software? and did you hit "Apply" on the software lighting setup menu? thx
  4. Hi what's the Challenger model full name? thx
  5. Hi, may I ask which Challenger model ? Thx
  6. Hi, I'm sorry but Poseidon Z is an old model, and it is also an EOL (End of Life) model. We no longer sell this keyboard. Thanks
  7. Hi, we are looking into this matter now. Will keep you updated ASAP. Thanks
  8. Hi, apologize for the late reply. I think the K100 keyboard might be broken, the "a" and "3" keys don't work properly. Is it possible for you to return the keyboard to the store you purchased from and exchange it with a new one? Thanks
  9. Hi, may I ask which Thermaltake software are you using? Thanks
  10. There's no software for this mouse. Therefore, all the lighting effects are fixed thus you cannot change lighting/colour on this Neros RGB mouse. Thanks
  11. May I ask which mouse you are referring to? thanks
  12. Hello, it might be caused by a bad USB connector. I suggest you can get a refund or exchange for a new one. Thanks
  13. Hello , we are looking into this issue now. Will get back to you ASAP. Thanks
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